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O+ USA Android 8.96 Has A Virus

Years ago, I connected to an internet at my aunt’s house. And then after I connected my phone, many pop ups came, unwanted apps installed, and can’t get rid of them even though I remove them they still keep coming. Soon I rebooted my phone and some of the phone’s main apps such as browser, google play store, calculator and calender is gone! And some strange apps are there that looks like android. My phone has a virus named google provision which is hard to remove. Now when I download apps or games it always said : Unfortunately, app has stopped or goes back at my home screen and stops working!! Pls help me how to fix this. Thank you!!

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Hi @gachaz ,

Try the following:

Download and install an anti virus app- example only

Download and install an anti malware app -example only

When you have installed both the apps, re-start the phone in safe mode and then locate the AV app in the apps list and run it. Follow the prompts if it finds any viruses.

Once the AV app has finished, find and run the anti malware app and do the same. Hopefully between the both of them they will clear your system back to good health.

To go into "safe" mode, with the phone On, long press the power button and when the "power off" option shows, long press the power off until it says restart in safe mode.

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Ashley さん、ありがとうございました!
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