Can't Open List of all Apps on Device

Hi @brunbo1 ,

Have you tried starting the phone in safe mode to see if the problem still occurs?

To enter safe mode, with the phone on, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode.

To exit safe mode just turn off the phone in the normal manner and then turn on the phone.

If it works OK in safe mode then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in “normal mode” between each uninstall to see if the problem is still there or not. Once it stops then the last downloaded app that was uninstalled is the culprit.

If it still fails when in safe mode, try resetting the phone and check if it still happens.

Before resetting the phone using the phone’s factory restore feature, ensure that you backup the phone using the phone’s backup feature as a factory restore will erase all your data and downloaded apps.

Once the phone has been reset to factory default, see if the problem still occurs.

If it still occurs, you may have a hardware problem with the phone.

If it doesn’t occur, restore the phone from the backup that you made earlier, using the phone’s restore feature.

Once it has been restored to what it was, check if the problem still occurs.

If it still doesn’t occur then the “reset” has resolved the problem