I found this solution very helpful when I read it on another forum. So I will share it here.
When the chime didn’t connect, the app said to change the channel on the router to channel 1. After I changed it to to channel 1 it still didn’t connect no matter how many times I tried.
But when I researched the issue, someone wrote that they set the chimes on different frequencies in the factory, different than the channel 1 that is recommended in the app. And the problem is that you will never be able to guess which channel it works on, unless you go through each of the 23 channels on your router, which is very labourious.
So the solution is to download a free Wifi Analyzer. Doesn’t matter which on. I downloaded a microsoft Wifi Analyzer. Then you run the test and it finds all the devices that send out a signal and which channel they are doing it on. I discovered that my chime is boradcasting on channel 11. So I changed the 2.4Ghz frequency on the router to 11 and bam, suddenly the chime and router were able to talk to each other.
Once you know the solution it’s very simple, Good luck!
Simon
I have a similar issue. When I had a router, it worked fine. Our building got Charter Guest Internet through Spectrum and now I cannot connect my Ring Chime or Ring indoor cameras. All other connections of WiFi products work without any problems.
Brian J さんによる
I am having almost the same problem, except my chime was working for several months then stopped connecting to the wi-fi. I have gone through the set-up process several times, including having the app forget device. Apparently it does not completely forget the device, because each time it will ask if I want to use the same wi-fi network as before. I even bought a new chine and installed it. The new one works fine in the old location, the app also asked if I wanted to use the same network for the new Chime. I have another doorbell on a different network, but that one has never had a chime installed, same app instance. Anyone have any new ideas.
Raymond さんによる
Chime won’t connect to my Xfinity wifi. Have reset the router, tried a Samsung 10 and an Ipad. Put device closer to the router and even tried using an extension cord and hanging next to the ring doorbell 2. Just won’t connect.
cj_99224 さんによる
Have no idea. Using an iPhone seemed to work for me. Wouldn't even attempt to connect using a Samsung (・o・)
CeeChappy さんによる
Its annoying af…
I have the same problems. When i want to connect it, it cannot be found.
When i reset the Chime (button on the side) , it is flashing very fast, not slow as in the instructions.
It’s a never ending story. Try to connect, fail, reset, try to connect….
I changed my Router Settings to 2,4 GHz = doesn’ t work.
I used different Channels ( also channel 10 like one of you said) = doesn’t work
I used 2 mobile phones and 1 tablet = doesn’t work
I tryed your suggestion to do all this near to the doorbell and my router = doesn’t work
Finnaly i called the Ring support, and what should i say. It was ridicolous. They only made a step by step set up with me. ( The standard set up showing in the app)
Does anybody have some other solutions?
Now all markets are closed because of the virus, the chime is sold out at ring.com, all markets here and the new ring chime isn’t available in germany.
Sorry for my english.
marc.kremers さんによる
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