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Launched on November 2014, the HP Stream 13 is a thin unibody Windows® laptop priced to compete with Chromebooks and the entry level MacBook Air.

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I have a new battery but I still get a Battery not Detected indication

My HP Stream 13 will only operate with the power adapter plugged in. It indicates that the battery is not detected. It is a brand new battery and it will not charge or be recognized by the computer. I initially replaced the original battery thinking that it was burned out. Today I unplugged and then re-plugged in the new battery and for a few hours it was detected but it still would not charge. It is now once again “not detected”. I ran a test and received the following report:

Battery Check: Primary-Replace (40)

FAILURE ID: M04435-7MD995-MFPV6K-C0D203

Product ID: K2L96UA#ABA

Primary Battery

Does anyone have any idea how to fix this?…is a component on the board fried that charges the battery???

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This may be a shot in the dark but try doing a power reset on the laptop following these steps linked below. Hopefully it helps:

https://support.hp.com/au-en/document/c0...

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Only way I fix it, it vas remove the battery and charge the cell’s separately. You got to remove the sticker hiding the battery board, and charge the cell, by cell with 5v from any usb charger. The problem was; battery drained too much and motherboard was unable to detect any battery hooked to the system

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rentaspouse さん、ありがとうございました！
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