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My phone freezes on incoming & outgoing calls

Hi everyone! I purchased my google pixel when it was released. However, now it's useless as it freezes whenever i receive or make a call. Phone operates fine till I receive a call and then the phone freezes. It keeps showing the person calling animation and it doesn't go forward nor i can cancel the call. Thr phone completely freezes as soon as someone calls. Speakers and mic dont work. Shutting down the phone is the only option. I don't know what's wrong with the phone. Can't understand whether its the software or hardware.

I've already tried the following things:

1. Resetting and reboot

2. Installation of new software

3. Upgrading to latest os and then downgrading to previous one

4. Going on beta android P

All these things didn't really help. If anyone knows how to solve this problem please let me know.

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Hi Haider,

I have been facing the exact same issue since the last 2 days. I have already done factory reset, side loaded the last OTA update in recovery mode, but the issue is still there. Were you able to fix yours? If so, please help out.

If anyone was able to fix his/her issue, please reach out to me @ ankan95.4.as@gmail.com. Thanks in advance

さんによる

Same problem, on Android 7, 8, 9, and Q. Uninstalling the phone app only works for a while.

さんによる

My iPhone 6s got freeze early this morning after upgrading the IOS 12.2 the moment I get incoming call then it’s freeze unless I turn the phone off please help me fixe the problem please it’s sucks me a lot please

さんによる

My phone itel S15 dose same and even if you want to turn it off It can't go the only option is to remove the batteries.

さんによる

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I had the same problem. it would freeze for incoming and outgoing calls.

I did factory reset - problem persisted.

try this.

Go to the Play store, search for “dialer”

Look for the Google dialer app (must be factory one from google already installed)

select uninstall.

when uninstalled, select update.

problem fixed.

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It worked!!! Thank you!

さんによる

Only worked for a brief time again back to freezing.

さんによる

Worked for a few minutes then went back to freezing. Very frustrating.

さんによる

Restart and again installed the updated dialer now it's working, thanks

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Just got off the phone with google and fixed my phone. these are the steps

settings

apps and notifications

phone

clear cache and storage

uninstall updates

play store

my apps and games

download update for the phone

worked for me after that hope this helped

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Thank you! This worked for me :)

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I have cleared cache memory, and data for phone app. Now uninstalled app to the most primitive diaper app from Google and then updated again. Today on 18-jan 2019. Hope this fixed issue.

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You might be testing a beta app. Try removing yourself from beta testing and get the public release version. Hopefully this works!!

https://support.google.com/phoneapp/answ...

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Fixed. I deleted every app on my phone, other than Google apps. It worked just fine after that. Must have been one of the apps my kids downloaded that was hijacking my microphone and freezing the system when I made a call.

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Hello guys I am Samiha just update your phone and your problem solved

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Go to Settings -> Apps & Notifications -> Advanced -> Permission Manager -> Telephone

Deny all apps for this permission only allowed Phone app.

After this restart and check your phone will work again as it was working before.

There is some issue with telephone permission when given to other apps. So whenever any apps ask for permission deny it or if it dont work without permission then allow it for a while till you want the app to work and then deny/disallow telephone permission for that app.

Whenever you see problem go to same option as mentioned above you will see some other app too have telephone permission which you have to remove and then it will start working again.

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My phone will not dial out it will not go to dial pad it will not turn off I cannot take the battery out and not make or receive calls says n call

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I had this problem too but i was able to fix it. At least temporarily. Just follow these simple steps and let us know if it works for you or not:

  1. Go to Settings > Apps & Notifications > Phone
  2. Clear the Phone cache and storage
  3. Go to PlayStore and search for the Google Phone app.
  4. Click on un-install. This will uninstall the updates for this app.
  5. Restart your phone

That’s it. I followed this procedure and my phone has been working fine ever since. Here’s a Guide that includes screenshots: https://www.helpmegeek.com/fix-for-googl...

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Haider Ikram さん、ありがとうございました!
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