Blacked out with lots of green ok's and white words...HELP!

Question

Dell XPS 15 (L501X/L502X)

The Dell XPS 15-L502X laptop was manufactured by Dell Inc. It was released in 2011 with a 2nd Gen Intel® Core™ processor.

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Amy Forbes @forbes5

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投稿日: 2018年6月18日

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Blacked out with lots of green ok's and white words...HELP!

My laptop wont get out of a black screen with green ok's and white words going all the way down the left side. What is going on? Thx in advance!

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@forbes5 when do those things show up? Does your computer boot into the OS? Can you access the BIOS? What OS are you using? Have you tried an external monitor? what have you tried?

oldturkey03 さんによる2018年6月18日

I am not computer savvy, so I can't answer some questions like BIOS. I have only tried restarting it by pressing control, alt, delete, and then taking the battery out.

Amy Forbes さんによる2018年6月18日

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@forbes5 when do those things show up? Does your computer boot into the OS? Can you access the BIOS? What OS are you using? Have you tried an external monitor? what have you tried? — oldturkey03
I am not computer savvy, so I can't answer some questions like BIOS. I have only tried restarting it by pressing control, alt, delete, and then taking the battery out. — Amy Forbes

MrJimPhelps @mrjimphelps 評価: 1.8千 6 4 1 · Answer 1 · 2018-06-18T12:30:23-07:00

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MrJimPhelps @mrjimphelps

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Get your phone or camera, point it at the computer screen, start recording a video, then turn the computer on. In this way, you can go back and see what messages flashed across the screen. Post back here what messages flashed on the screen.

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Dell XPS 15 (L501X/L502X)

Blacked out with lots of green ok's and white words...HELP!

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