No sound for incoming calls or texts
I have an Alcatel One Touch. It's been working fine until yesterday afternoon. In the morning, I was still getting sound notifications for texts and phone calls. In the afternoon, I realized I had missed calls and texts because no sound came with the ringing of the phone or the incoming text. Actually, the phone goes straight to voice mail, after first saying the voice mail box had not been set up (which it had, but I did it again). So I have checked that the volume is up, and that the ring/sound tones are set as they once were. I re-set up the voice mail box and it is working but the phone goes directly to it without ringing. I have restarted/rebooted it, and I have shut it off, waited, and turned it back on. I'm not sure what else to check. I have had others more savvy than I am look at it and they see that all is set up correctly but it isn't making sounds with incoming calls or texts.