My remote is not working and I can't connect my Wi-Fi for my phone

Sad to say, didn't work for me. The remote is only a couple of months old, but as of today, nothing works, including the supposedly brand-new Amazon batteries, or the ones I replaced them with. The problem is the remote, and also the stick, since its response to the phone app is sluggish and erratic. My Roku stick is a dream, on the other hand. I wanted to move the Fire stick to another TV, but I'm thinking seriously it's time to jump ship and get another Roku stick.

There is an app you can use, Fire TV, but you have to have the device and your phone connected to the same Wi-Fi for it to work unfortunately.

Hi

Thanks. It worked. I had to remove the batteries from the remote and scrapped and cleaned the battery terminals. Replaced with new batteries. Switched off, unplugged the Firestick & again plugged & Switched…..It worked like charm…..

Another workaround is changing your WiFi network SSID name and password to EXACTLY what it has already stored in your fire stick from previous connections. It doesn’t have to be connected to the same network, just trick the fire stick to thinking it’s the same by using the same login to the wireless network you’re connecting to.

I had this same issue. My husband unplugged the Fire Stick both from the wall and from the TV. But if your fire stick isn’t connected to WiFi, I don’t see how it would work at all? After unplugging it, he went to settings > remote control and it recognized the remote and its working fine now. I hope this will help you.

I didnt pair a new remote, but instead repaired/ reset the same remote using your instructions. It worked great. Thank you so much.

Ok. Sounds really stupid but I just discovered this as I made the same mistake. On most remotes the batteries go in opposite ways to each other. Not the firestorm. They go in the same way round. Just check because my remote now works and I feel thick as $@$*

It worked!!! Thank you so much!!! I held the select button and home button for 60secs and viola I got the message.

I'm having an issue with my firestick. Every time I start it up my stick doesn't go to the regular home screen. It pops up what's new and has a selection to continue but since my remote isn't working I'm not able to click continue to get back to the home screen. Also the stick does not have the Wi-Fi connection. I bought a new remote off of eBay and I've tried to pair it multiple times please help me figure this out this is going on 5 days I've tried

None of these solutions worked for me. Since the remote doesn’t work, I couldn’t go to my settings to reset it after trying to re-pair the remote. I’m ordering a new remote.

Did you try pressing just the home button for 10 to 15 seconds then release it, works for me when remote is dead or not responding..

If you have traveled and used your hotspot on your fire tv stick. Turn your hot spot on and it will automatically connect. Once connected you will be able to go to network setting and connect to the Wi-Fi of your choice and will be able to use the my fire tv remote app..

Thanks so much. Took, as you said, like 60

Nothing worked till I did this...

Take off the batteries from the remote. Scrape the part in the remote that connects to the batteries with a metal (I used a fork). Put the batteries back in.

And try…

It worked. You do have to hold the buttons down for like a full minute but it does work.

The fix didn't work for me. I downloaded the Firestick TV app to my phone and found that it was working after I'd paired it to the firestick. Then I went into settings and clicked on remotes and asked it to find the 'old' remote as if it was a 'new' remote. It found it but the on-screen instructions for pairing went by so fast that I had to repeat the operation 3 times, reading a little more of the info each time until I managed to complete it. Now all works fine. In fact, it works better than it did before it lost the pairing so it must have been going 'off-beam' for some time. Scotty... beam me up...

Bill (Urban Tiger Radio)

I have a problem with my fire tv stick, im using the tv remote and when i need to use the firestick remote i have to pair it but now im having a problem with my device, when i try to pair the remote from the settings it will just leave the pairing setting and every time i try it does the same thing so i tried to restart it from my device in the sitting but i cannot enter i just keep clicking on it and ablank page then back to settings i can enter the application but i cannot enter the my device and preference settings. I removed my tv stick for the tv and left for a few minutes now there is a bigger problem, when i go to the home screen it says that the device is no connected to the server and i need to restart it from the settings, how can i if the settings does not work and the remote also i even tried to use my mobile but i couldnt connect it( no code appeared to pair it)

What do i do?? Do i have to throw it a way??

I couldn't find a place to buy a new firetv stick its out of stock in my country.

Please help me

You may or may not know this already, but if your wifi is set up thru your phone company, you may actually have 2 seperate ID’s on the same modem.

I found this out when the repair guy came out. He said that when you are having connection issues, the modem will switch you over to the other IP.

Thus saying, if you are logged into your everyday log-in, you may have to log in to the second ID. The repair guy said that in areas that you don’t have the real strong connections (like mine), your system will continue to search until it finds a stronger signal. They kinda bounce back and forth between each other.

Invariably, I have to sign into the second ID to be able to stream. Or you can go to your tv settings and set it back to the ID you normally use.