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D1760-2 DECT 6.0 Cordless Home phone with caller ID.

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Can't hear caller on either phone

have 2 phones. can't hear callers after answering, but they hear me. all connections seem good.

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Nope, it wasn't a mute matter. But I ended up calling AT&T and after about an hour a woman on the phone who sounded Filipina cleared the issue up remotely by rebooting my modem. Now everything is fine with both units. Thanks for your input.

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Does the phone have a mute button? It should reset after hanging up the call, but see if it might be stuck. I assume this happens with both handsets, correct? That renders the mute button idea a long shot, but have a look. Also, does the base station have a mute button? If that's on, that could cause this.

Otherwise it sounds like the base station has the problem, and it's probably difficult or impossible to fix.

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John Willis さん、ありがとうございました!
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