Why does my Philips Photoframe switch off right after it's turned on?

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Philips SPH8208

mudfacehenrylee @mudfacehenrylee

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投稿日: 2016年10月26日

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Why does my Philips Photoframe switch off right after it's turned on?

I'm using an old Philips Photoframe for a visual art project that I'm working on; it's worked fine over the past 2 days but then it started switching itself off after being turned on. It boots fine but just switches off while the home page is being loaded. Could I have turned power save on without knowing it (the photoframe worked the same time yesterday and the day before) or is there a genuine problem? The charging mechanism seems to be fine.

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I've tried using the reset button, but the Photoframe still shuts itself down during the bootup process.

mudfacehenrylee さんによる2016年10月26日

Hi, Does this happen if you have the charger connected or only when running on the battery? Is the Smart Power setting enabled or disabled? have you set the correct date and time?

jayeff さんによる2016年10月27日

@jayeff It appears to happen with both situations. The date and time haven't been set because I don't need them; I'm not sure if the Smart Power setting has been enabled or not because the Photoframe was working at the same times for the past few days.

mudfacehenrylee さんによる2016年10月27日

In addition, I can't check if Smart Power is on or not because the Photoframe switches itself off before the home page loads.

mudfacehenrylee さんによる2016年10月27日

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jayeff @jayeff

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投稿日: 2016年10月27日

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Hi,

Thinking about your question again, I do not think that the Smart power setting will be the problem. As you have not finished 'booting', by reaching the home screen, it seems more likely that you have a firmware glitch.

As there are no firmware updates available from the Philips website to see if reloading it would solve your problem, my only suggestion now is to try and reset the device, by removing all the power from the device, (I know you said that you have already tried pressing the reset button) .

Disconnect the charger, remove the battery and then press and hold the Power button for 15 seconds to remove any residual power from the device. Reinstall the battery, reconnect the charger and then see if it starts normally. If it does you may find that you have lost all your pictures as I do not know if the memory is of the volatile or non-volatile kind. I'm thinking non-volatile because they wouldn't want you to lose it if the battery went flat. Just so you are aware of the possibility.

Here is an image, taken from the User guide on how to remove the battery. Click on the image to enlarge it for better viewing.

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@jayeff I'm in the process of removing the battery, which would be successful if not for a wire that connects it to the rest of a machine. As far as I can see, there isn't a way to remove it.

mudfacehenrylee さんによる2016年10月27日

Hi, Try adding pictures to your question showing the problem and we'll try and figure out how to disconnect it properly so that we can reconnect it.

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jayeff さんによる2016年10月27日

Ok so I've managed to get the battery out and follow the steps that you gave me (holding the power button and reconnecting the charger etc). The boot up problems still exists.

mudfacehenrylee さんによる2016年10月27日

Hi,

Unfortunately I cannot think of anything more to try that will resolve your problem. You could perhaps try contacting Philips and see if they can offer a solution.

jayeff さんによる2016年10月27日

Although nothing was fixed, I really appreciate your help!! Thank you!

mudfacehenrylee さんによる2016年10月27日

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I've tried using the reset button, but the Photoframe still shuts itself down during the bootup process. — mudfacehenrylee
Hi, Does this happen if you have the charger connected or only when running on the battery? Is the Smart Power setting enabled or disabled? have you set the correct date and time? — jayeff
@jayeff It appears to happen with both situations. The date and time haven't been set because I don't need them; I'm not sure if the Smart Power setting has been enabled or not because the Photoframe was working at the same times for the past few days. — mudfacehenrylee
In addition, I can't check if Smart Power is on or not because the Photoframe switches itself off before the home page loads. — mudfacehenrylee
@jayeff I'm in the process of removing the battery, which would be successful if not for a wire that connects it to the rest of a machine. As far as I can see, there isn't a way to remove it. — mudfacehenrylee
Hi, Try adding pictures to your question showing the problem and we'll try and figure out how to disconnect it properly so that we can reconnect it.

iFixitでの質問に画像を追加する方法 — jayeff
Ok so I've managed to get the battery out and follow the steps that you gave me (holding the power button and reconnecting the charger etc). The boot up problems still exists. — mudfacehenrylee
Hi,

Unfortunately I cannot think of anything more to try that will resolve your problem. You could perhaps try contacting Philips and see if they can offer a solution. — jayeff
Although nothing was fixed, I really appreciate your help!! Thank you! — mudfacehenrylee

Philips SPH8208

Why does my Philips Photoframe switch off right after it's turned on?

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