メインコンテンツにスキップ

The Alcatel OneTouch Pop Icon is a smartphone with an Android operating system. The release date for the Pop Icon was October 2014.

51回答 すべてを表示

Why won't my phone connect to the Internet?

I am out and about, and need to access the Internet for e-mails and general website information, and the pages won't load. How can I fix it?

この質問に回答する 同じ問題があります

この質問は役に立ちましたか?

スコア 21

コメント:

My phone want connect to this Alcatel internet at all why

さんによる

wont connect to home internet

さんによる

when i try to get on internet it tells me authentication problem !!!!whats up i never had this problem before with other phones

さんによる

i reset my phone and it cannot connect to my email again and the feedback i get is "This device was reset. To continue,sign in with a google Account that was previously synced on the device.I have done just that and it its not goin through

さんによる

funny that ¬! same is happening to mine :\

さんによる

10件以上のコメントを表示

コメントを追加

7件の回答

最も参考になった回答

Make sure that your Wi-Fi is turned on.

If it is in airplane mode then turn it off.

If it is a secure network than its going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is going to be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters.

Check and make sure that your connecting to the correct network.

このアンサーは役に立ちましたか?

スコア 3

コメント:

This doesn't answer the question. I think the question is why wont the Alcatel One Touch Pop connect using mobile data? I have this problem too. I can only connect to the internet when there is wifi, not when I am outside where there is no wifi. My mobile data is turned on, so what give? Help!

さんによる

I've been having the same issue lately. It worked fine before but lately my alcatel one touch pop icon has been really acting up and annoying. For a while I couldn't receive/send calls or texts. After customer support fixed that, now I can't access the internet when I'm out unless I can find wifi. It would always work before by just having my data connection on and wifi at the same time but my wifi would find it's own network i believe...I never had to find one for it.

さんによる

I have Alcatel 3v, it won't work at all other than WiFi when abroad, contacted virgin mobile customer service, they are useless, I had no problems at all when SIM card was in my Nokia non smart phone, can anyone help Please

さんによる

Patrick, no $@$*

さんによる

コメントを追加

i had this same problem with my Alcatel OneTouch Pop Star, what i notice is that it accepts onlu USIM, not ordinary SIM, if it doesnt connect to internet with a particular SIM, try another.

このアンサーは役に立ちましたか?

スコア 1
コメントを追加

I rang Vaya and they told me that my Alcatel phone only works on the 3 G network (which I confirmed on the specifications) and therefore I cannot have both phone calls and internet access as it is a single band phone. I can have either phone calls or I can access the internet but I cannot have both at once.

このアンサーは役に立ちましたか?

スコア 1
コメントを追加

So, my coworker just had this issue with her Alcatel phone. I went into the section of her settings that covers her cellular data. The switch for cellular network was off (4gLte), therefore it was not allowing her access to the internet via metro/tmobile. I switched it back on and gave it a restart. It works fine now.

このアンサーは役に立ちましたか?

スコア 0

コメント:

Do not allow system settings.Thats how i got my Alcatel to work.

さんによる

コメントを追加

My daughter deleted whatts app by mistake on her alcatel mob.

How does she retrieve it back pl ty.

このアンサーは役に立ちましたか?

スコア 0

コメント:

Download it again hope that works

さんによる

コメントを追加

bought a alcatel 1c for my husband when i have plenty of hospital visits, set it up,on sky, which is recognising the sim the phone, but it kept coming up .emergency calls only

phone sky sent new sim, but it still says keeps saying the same , and put password in, i phoned argos many times got through as we need a phone and asked for it to be picked up, we are not spring chickens and we have no transport to take this back, and no relatives I am housband and have many Hospital visits so now we are flumoxed as what to do can any body help , it would cost as much in Transport to take back as the phone cost shame on you Argos

このアンサーは役に立ちましたか?

スコア 0
コメントを追加

My WiFi is switched on it it keeps saying offline what do I need to

このアンサーは役に立ちましたか?

スコア 0
コメントを追加

回答を追加する

John Halsey さん、ありがとうございました!
統計データを表示:

過去 24時間: 2

過去 7 日: 39

過去 30 日: 218

今までの合計 34,817