Why won't my phone connect to the Internet?
I am out and about, and need to access the Internet for e-mails and general website information, and the pages won't load. How can I fix it?
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Make sure that your Wi-Fi is turned on.
If it is in airplane mode then turn it off.
If it is a secure network than its going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is going to be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters.
Check and make sure that your connecting to the correct network.
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This doesn't answer the question. I think the question is why wont the Alcatel One Touch Pop connect using mobile data? I have this problem too. I can only connect to the internet when there is wifi, not when I am outside where there is no wifi. My mobile data is turned on, so what give? Help!
I've been having the same issue lately. It worked fine before but lately my alcatel one touch pop icon has been really acting up and annoying. For a while I couldn't receive/send calls or texts. After customer support fixed that, now I can't access the internet when I'm out unless I can find wifi. It would always work before by just having my data connection on and wifi at the same time but my wifi would find it's own network i believe...I never had to find one for it.
I have Alcatel 3v, it won't work at all other than WiFi when abroad, contacted virgin mobile customer service, they are useless, I had no problems at all when SIM card was in my Nokia non smart phone, can anyone help Please
Patrick, no $@$*
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i had this same problem with my Alcatel OneTouch Pop Star, what i notice is that it accepts onlu USIM, not ordinary SIM, if it doesnt connect to internet with a particular SIM, try another.
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I rang Vaya and they told me that my Alcatel phone only works on the 3 G network (which I confirmed on the specifications) and therefore I cannot have both phone calls and internet access as it is a single band phone. I can have either phone calls or I can access the internet but I cannot have both at once.
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So, my coworker just had this issue with her Alcatel phone. I went into the section of her settings that covers her cellular data. The switch for cellular network was off (4gLte), therefore it was not allowing her access to the internet via metro/tmobile. I switched it back on and gave it a restart. It works fine now.
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Do not allow system settings.Thats how i got my Alcatel to work.
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Assuming I understand correctly and you have internet at home, but not in the car, I would say you have data issues. I would talk with your service provider if the following doesn't work:
- Check notification panel for mobile data. Should be on. Wifi calling should be off.
- There are no pending software updates. Make sure you update if there are
- Try a network reset. Search in settings if you can't find it
Let me know if you need more clarification.
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try settings up you apn account, follow the instructions given on the link below.
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17 件のコメント
My phone want connect to this Alcatel internet at all why
Glory Joiner さんによる
wont connect to home internet
don selesky さんによる
when i try to get on internet it tells me authentication problem !!!!whats up i never had this problem before with other phones
don selesky さんによる
i reset my phone and it cannot connect to my email again and the feedback i get is "This device was reset. To continue,sign in with a google Account that was previously synced on the device.I have done just that and it its not goin through
Frederick Osei Owusu さんによる
funny that ¬! same is happening to mine :\
Be Happy さんによる
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