Copy function not working

I have had my all in one printer for a few years. All other features work great but recently I have not been able to use the copy function. When I place the document to copy, it begins scanning but does not copy the document. Can you advise me how to resolve this issue?

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Please advise on the following.

"Does not copy". When using the ADF or the platen glass (lying flat) or both? What happens, does a blank sheet of paper appear at the paper output or no sheet appears?

Can you 'scan' (not copy) a document using the printer's control panel scan option (or the PC software) back to the PC?