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My oven door is pretty floppy, the hinge isn't loose but it opens and closes but much more easily than it used too. If I don't hold onto the door until it stops on the counter, it slams down really hard.
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It sounds like your door spring has either become unhooked or broken. This is generally due to normal wear and tear not only from use, but also from the heat of the toaster itself. If this is the case, you would have to replace the spring. Fortunately, replacing the spring is a fairly simple repair process. There is a section in the guide for this repair check out the troubleshooting page.
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