Hi @jp221
Try uninstalling the battery drivers in Device Manager. When complete, close all open windows and then restart the laptop in the normal manner to allow Windows to reinstall them.
Go to ''Device Manager → Battery → ***right click*** on the Microsoft ACPI-Compliant Control Method battery entry → Uninstall Device'' and follow the prompts.
To get to Device Manager in Win10/11, press the Win key and the x key (both together) and click on the Device Manager link in the menu box that opens.
If it still doesn't work, do you still have the original battery?
If so, reinstall it and check if it works OK as far as being detected etc.
If so you may have received a faulty battery. Contact ifixit at support@ifixit.com