Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. If nothing works, the password needs to be reset by IT - especially with MDM. I mention this because you said you work for a school district. A lot of MDM solutions “escrow” the FileVault key, so you need to call for this 99% of the time.***
+
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting that can be enabled. On a normal Mac me or you would buy retail (which will not be managed, it’s added after the fact) the account will not lock this way - M1 might stop you for 5 minutes and go up until you have to on an M1 but Intel Macs permit unlimited chances. ***If you see “profiles” in System Preferences, then it’s managed. If nothing works, the password needs to be reset by IT - especially with MDM. I mention this because you said you work for a school district. A lot of MDM solutions “escrow” the FileVault key, so you need to call for this 99% of the time.***
***If it isn’t managed*** or all else fails, use Terminal:
Apple silicon:
* Press and hold the power button until you see the startup options
* Click Options. ***Let the Mac boot - no intervention is needed.***
* ***The Mac will ask for a known user account that's an admin. If you know none select forgot all passwords.***
* It may ask for an Apple ID. ***Any good MDM allows you to force sign out and remove activation lock if needed. Hopefully it was blocked.***
* Click on Utilities at the top bar and find Terminal
* Enter ***resetpassword and press Return***
* If required enter the FileVault key. ***Again any good MDM “escrows” this.***
* Reset the password and the machine should be good to go.
* ***NOTE: You may have to reset the user’s password as well. Make it easy and force a reset in Jamf before handing it back.***[br]
[br]
Intel:
* Shut down the Mac and press Commnd+R together before turning the system on, and then press and release the power button. ***Keep holding until you see MacOS Recovery start.***
* If it asks for an admin, select Forgot all passwords. ***T2 Macs can activation lock, but they tend to go to the utility options - but yes, it can sometimes be an issue here as well.***
* Click on Utilities at the top bar and find Terminal.
* Enter ***resetpassword and press Return***
* If required enter the FileVault key. ***Again any good MDM “escrows” this.***
* Reset the password and the machine should be good to go.
* ***NOTE: You may have to reset the user’s password as well. Make it easy and force a reset in Jamf before handing it back.***
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. If nothing works, the password needs to be reset by IT - especially with MDM. I mention this because you said you work for a school district. A lot of MDM solutions “escrow” the FileVault key, so you need to call for this 99% of the time.***
***If it isn’t managed*** or all else fails, use Terminal:
Apple silicon:
* Press and hold the power button until you see the startup options
-
* Click Options
+
* Click Options. ***Let the Mac boot - no intervention is needed.***
* ***The Mac will ask for a known user account that's an admin. If you know none select forgot all passwords.***
-
* It may ask for an Apple ID. ***Any good MDM allows you to force sign out and remove activation lock if needed. Hopefully it wasn't allowed.***
+
* It may ask for an Apple ID. ***Any good MDM allows you to force sign out and remove activation lock if needed. Hopefully it was blocked.***
* Click on Utilities at the top bar and find Terminal
* Enter ***resetpassword and press Return***
* If required enter the FileVault key. ***Again any good MDM “escrows” this.***
* Reset the password and the machine should be good to go.
* ***NOTE: You may have to reset the user’s password as well. Make it easy and force a reset in Jamf before handing it back.***[br]
[br]
Intel:
* Shut down the Mac and press Commnd+R together before turning the system on, and then press and release the power button. ***Keep holding until you see MacOS Recovery start.***
-
* If it asks for an admin, select Forgot all passwords. ***T2 Macs can activation lock, but they tend to go to the utility options - but yes, it can sometimes be an issue here as well.***
+
* If it asks for an admin, select Forgot all passwords. ***T2 Macs can activation lock, but they tend to go to the utility options - but yes, it can sometimes be an issue here as well.***
* Click on Utilities at the top bar and find Terminal.
* Enter ***resetpassword and press Return***
* If required enter the FileVault key. ***Again any good MDM “escrows” this.***
* Reset the password and the machine should be good to go.
* ***NOTE: You may have to reset the user’s password as well. Make it easy and force a reset in Jamf before handing it back.***
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM. I mention this because you said you work for a school district. A lot of MDM solutions “escrow” the FileVault key, so you need to call for this 99% of the time.***
+
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. If nothing works, the password needs to be reset by IT - especially with MDM. I mention this because you said you work for a school district. A lot of MDM solutions “escrow” the FileVault key, so you need to call for this 99% of the time.***
***If it isn’t managed*** or all else fails, use Terminal:
Apple silicon:
* Press and hold the power button until you see the startup options
* Click Options
-
* The Mac will ask for a known user account that's an admin. If you know none select forgot all passwords.
-
* It may ask for an Apple ID. Any good MDM allows you to force sign out and remove activation lock if needed. Hopefully it wasn't allowed.
+
* ***The Mac will ask for a known user account that's an admin. If you know none select forgot all passwords.***
+
* It may ask for an Apple ID. ***Any good MDM allows you to force sign out and remove activation lock if needed. Hopefully it wasn't allowed.***
* Click on Utilities at the top bar and find Terminal
* Enter ***resetpassword and press Return***
* If required enter the FileVault key. ***Again any good MDM “escrows” this.***
* Reset the password and the machine should be good to go.
-
* Intel:
-
* the other way to do it if you cannot remember the password is to go into MacOS Recovery, click forgot all passwords, enter your Apple ID ***(M1 ONLY if Find My Mac is enabled)***, click Utilities at the top and then click Terminal. Enter ***resetpassword*** (one word, exactly as written) and then reset it that way. You’ll want to select the option for a forgotten password to force the reset.
+
* ***NOTE: You may have to reset the user’s password as well. Make it easy and force a reset in Jamf before handing it back.***[br]
+
[br]
+
Intel:
+
* Shut down the Mac and press Commnd+R together before turning the system on, and then press and release the power button. ***Keep holding until you see MacOS Recovery start.***
+
* If it asks for an admin, select Forgot all passwords. ***T2 Macs can activation lock, but they tend to go to the utility options - but yes, it can sometimes be an issue here as well.***
+
* Click on Utilities at the top bar and find Terminal.
+
* Enter ***resetpassword and press Return***
+
* If required enter the FileVault key. ***Again any good MDM “escrows” this.***
+
* Reset the password and the machine should be good to go.
+
* ***NOTE: You may have to reset the user’s password as well. Make it easy and force a reset in Jamf before handing it back.***
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM. I mention this because you said you work for a school district. A lot of MDM solutions “escrow” the FileVault key, so you need to call for this 99% of the time.***
-
***If it isn’t managed***, the other way to do it if you cannot remember the password is to go into MacOS Recovery, click forgot all passwords, enter your Apple ID ***(M1 ONLY if Find My Mac is enabled)***, click Utilities at the top and then click Terminal. Enter ***resetpassword*** (one word, exactly as written) and then reset it that way. You’ll want to select the option for a forgotten password to force the reset.
+
***If it isn’t managed*** or all else fails, use Terminal:
+
+
Apple silicon:
+
+
* Press and hold the power button until you see the startup options
+
* Click Options
+
* The Mac will ask for a known user account that's an admin. If you know none select forgot all passwords.
+
* It may ask for an Apple ID. Any good MDM allows you to force sign out and remove activation lock if needed. Hopefully it wasn't allowed.
+
* Click on Utilities at the top bar and find Terminal
+
* Enter ***resetpassword and press Return***
+
* If required enter the FileVault key. ***Again any good MDM “escrows” this.***
+
* Reset the password and the machine should be good to go.
+
* Intel:
+
* the other way to do it if you cannot remember the password is to go into MacOS Recovery, click forgot all passwords, enter your Apple ID ***(M1 ONLY if Find My Mac is enabled)***, click Utilities at the top and then click Terminal. Enter ***resetpassword*** (one word, exactly as written) and then reset it that way. You’ll want to select the option for a forgotten password to force the reset.
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM. I mention this because you said you work for a school district. A lot of MDM solutions “escrow” the FileVault key, so you need to call for this 99% of the time.***
-
***If it isn’t managed***, the other way to do it if you cannot remember the password is to go into MacOS Recovery, click forgot all passwords, enter your Apple ID, click Utilities at the top and then click Terminal. Enter ***resetpassword*** (one word, exactly as written) and then reset it that way. You’ll want to select the option for a forgotten password to force the reset.
+
***If it isn’t managed***, the other way to do it if you cannot remember the password is to go into MacOS Recovery, click forgot all passwords, enter your Apple ID ***(M1 ONLY if Find My Mac is enabled)***, click Utilities at the top and then click Terminal. Enter ***resetpassword*** (one word, exactly as written) and then reset it that way. You’ll want to select the option for a forgotten password to force the reset.
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM. I mention this because you said you work for a school district.***
+
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM. I mention this because you said you work for a school district. A lot of MDM solutions “escrow” the FileVault key, so you need to call for this 99% of the time.***
-
If it isn’t managed, the other way to do it if you cannot remember the password is to go into MacOS Recovery, click forgot all passwords, enter your Apple ID, click Utilities at the top and then click Terminal. Enter ***resetpassword*** (one word, exactly as written) and then reset it that way. You’ll want to select the option for a forgotten password to force the reset.
+
***If it isn’t managed***, the other way to do it if you cannot remember the password is to go into MacOS Recovery, click forgot all passwords, enter your Apple ID, click Utilities at the top and then click Terminal. Enter ***resetpassword*** (one word, exactly as written) and then reset it that way. You’ll want to select the option for a forgotten password to force the reset.
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying.
+
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying. ***If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM. I mention this because you said you work for a school district.***
-
If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM.
+
If it isn’t managed, the other way to do it if you cannot remember the password is to go into MacOS Recovery, click forgot all passwords, enter your Apple ID, click Utilities at the top and then click Terminal. Enter ***resetpassword*** (one word, exactly as written) and then reset it that way. You’ll want to select the option for a forgotten password to force the reset.
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact.
+
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact and the account will not lock up the way yours does - might stop you for 5 minutes and go up until you have to on an M1, but on the Intel Macs, you can keep trying.
If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM.
Is it have MDM like Jamf? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact.
+
Is it have MDM like Jamf or Apple Business Manager? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact.
If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM.
Is it have MDM like Jamf? If it does, that’s a setting they can pick to enable. On a normal Mac me or you would buy retail, there is no MDM so it’s added after the fact.
If you see “profiles” in System Preferences, then it’s managed. Gotta talk to IT to unlock it with MDM.