Does it do this with the charger connected and switched on?
''If not'', create a Win 10 [link|https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value.'' The battery may be starting to fail
Try using the laptop in [link|https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
''If it doesn’t occur when in safe mode'' there may be a driver problem. Make sure all the drivers, especially the video adapter drivers, are up to date
Run a [link|https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so if it is OK afterwards
-
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well. If it also occurs when in BIOS then it’s looking like a hardware problem
+
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well. If it also occurs when in BIOS and the battery status is OK, then it’s looking like a hardware problem
Does it do this with the charger connected and switched on?
''If not'', create a Win 10 [link|https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value.'' The battery may be starting to fail
Try using the laptop in [link|https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
''If it doesn’t occur when in safe mode'' there may be a driver problem. Make sure all the drivers, especially the video adapter drivers, are up to date
Run a [link|https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so if it is OK afterwards
-
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well
+
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well. If it also occurs when in BIOS then it’s looking like a hardware problem
Does it do this with the charger connected and switched on?
''If not'', create a Win 10 [link|https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value.'' The battery may be starting to fail
Try using the laptop in [link|https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
-
''If it doesn’t occur when in safe mode'' there may be a driver problem. make sure all the drivers, especially the video adapter drivers, are up to date
+
''If it doesn’t occur when in safe mode'' there may be a driver problem. Make sure all the drivers, especially the video adapter drivers, are up to date
Run a [link|https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so if it is OK afterwards
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well
Does it do this with the charger connected and switched on?
-
''If not'', create a Win 10 [link|https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value''
+
''If not'', create a Win 10 [link|https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value.'' The battery may be starting to fail
Try using the laptop in [link|https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
''If it doesn’t occur when in safe mode'' there may be a driver problem. make sure all the drivers, especially the video adapter drivers, are up to date
Run a [link|https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so if it is OK afterwards
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well
Does it do this with the charger connected and switched on?
''If not'', create a Win 10 [link|https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value''
Try using the laptop in [link|https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
''If it doesn’t occur when in safe mode'' there may be a driver problem. make sure all the drivers, especially the video adapter drivers, are up to date
-
Run a [link|https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so it is is OK afterwards
+
Run a [link|https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so if it is OK afterwards
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well
Does it do this with the charger connected and switched on?
-
''If not'', create a Win 10 [https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value''
+
''If not'', create a Win 10 [link|https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value''
Try using the laptop in [link|https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
-
''If it doesn’t occur when in safe mode'' there may be a driver problem. make sure all the drivers are up to date
+
''If it doesn’t occur when in safe mode'' there may be a driver problem. make sure all the drivers, especially the video adapter drivers, are up to date
Run a [link|https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so it is is OK afterwards
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well
Does it do this with the charger connected and switched on?
-
''If not'', create a [Win 10 https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value''
+
''If not'', create a Win 10 [https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value''
-
Try using the laptop in [https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
+
Try using the laptop in [link|https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
''If it doesn’t occur when in safe mode'' there may be a driver problem. make sure all the drivers are up to date
-
Run a [https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so it is is OK afterwards
+
Run a [link|https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so it is is OK afterwards
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well
Hi,
Some things to try:
Does it do this with the charger connected and switched on?
''If not'', create a [Win 10 https://www.windowscentral.com/generate-battery-report-windows-10|battery report] to check the status of the battery. Compare the ''Design capacity value'' against the ''Full Charge capacity value''
Try using the laptop in [https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] for a while and check if it happens.
''If it doesn’t occur when in safe mode'' there may be a driver problem. make sure all the drivers are up to date
Run a [https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca|sfc command] and check if it finds and fixes anything and if so it is is OK afterwards
''If it still happens in safe mode,'' start the laptop and get into BIOS on startup and leave it there for a while and check if it happens when in BIOS as well