Try first to charge it while the laptop is turned off. Not sleep or hibernate, but off. If it charges then, the charger is the problem. It means it isn't putting out enough power to both run the device and charge the battery. So you would then need to replace the charger.[br]
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Try first to charge it while the laptop is turned off. Not sleep or hibernate, but off. If it charges then, the charger is the problem. It means it isn't putting out enough power to both run the device and charge the battery. So you would then need to replace the charger.
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If, however, it won't charge even then, we are back to the charging circuit being bad (which could mean a motherboard replacement) or the new battery is not good. If it is an aftermarket battery, then that isn't shocking. They can be hit or miss.
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If, however, it won't charge even then, we are back to the [link|https://www.minitool.com/news/windows-10-plugged-in-not-charging.html|charging circuit being bad] (which could mean a motherboard replacement) or the new battery is not good. If it is an aftermarket battery, then that isn't shocking. They can be hit or miss.
Try first to charge it while the laptop is turned off. Not sleep or hibernate, but off. If it charges then, the charger is the problem. It means it isn't putting out enough power to both run the device and charge the battery. So you would then need to replace the charger.[br]
[br]
If, however, it won't charge even then, we are back to the charging circuit being bad (which could mean a motherboard replacement) or the new battery is not good. If it is an aftermarket battery, then that isn't shocking. They can be hit or miss.