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オリジナル投稿者: reiderikson ,

タイトル:

Dell E525W not recognizing (non Dell) toner and grinding gear problems

テキスト:

Hello,

We’re having issues with our Dell E525W toner cartridges. It’s been working fine with the non-dell toners for over a year now. All of a sudden, upon startup, the printer has been making a horrible noise of gears grinding from the area where the toner cartridges live. The printer seems to try around 5-10 times (grinding gear noise) over a minute or so and then gives up with an error.

After a few rounds of this, it told me the Yellow toner was low. With a new non-Dell toner cartridge, we are having the same problem: Horrible noise and a 093-919 error to “Check Yellow Cartridge.”

It seems possible this could be an issue with the way the toner cartridge is (or isn’t) seating in the printer. However, no matter how much I try to adjust or firmly seat the toner cartridge, it hasn’t changed.

I’ve updated the firmware to the latest I’ve found through the Dell site (01. 04. 12. 10. 3836) with no changes. Dell will attempt to help for the low price of $59, but I’d like to see if I can do something myself.

Anyone able to help? Thanks in advance.

デバイス:

Dell Printer

ステータス:

open