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オリジナル投稿者: jayeff ,

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Hi @clp1765,

If you also have a Moto G6 Play try starting and using the phone in [https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/127832/p/30,6720,10384|safe mode] and check if the problem still occurs.

''If it doesn’t do this when in safe mode'', then a ''downloaded app'' is the cause of the problem.

The trick is to find out which one.

You will have to uninstall each ''downloaded app'', one by one and test the phone in normal mode to see if it works OK or not. When it does then the last ''downloaded app'' that was uninstalled, was the cause of the problem.

If you have a different model Moto G Play to enter safe mode is usually by the same method as above.

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