Abrupt sleep after battery replacement, diagnostics can't find problem
テキスト:
Hello everyone,
I was very pleased with receiving a new battery replacement for my Dell XPS 13 9350. They battery works like it should…or at least I hope it is.
A new problem has started with my computer where my computer suddenly hibernates as if the battery was drained, but the computer is plugged in.
According to the Dell Support forum, when something like this happens, there should be a sequence of amber and white led blinks, which I never catch.
I’ve performed every diagnostic test on this device. Ran the Dell Support application. It found nothing wrong. Shut down and ran the Dell Support Diagnostics tests (F11 then use F12 to scroll down to Diagnostics), ran that and it found nothing. Checked the Event Viewer in the Microsoft Administrative tools. Even with a BSCS, the log is still greek to me, but one thing that caught my interest was that there was an information notice that a “Critical Battery Trigger Met” (Event 524, Kernel-Power) which makes no sense because the battery is plugged in and fully charged. A few seconds later according to the log an Event 42, Kernel-Power occurs stating that “The system is entering sleep” and “Sleep Reason: Battery”.
Either I installed a bum battery or the computer is rejecting it. II was working well yesterday. I event let the battery run for about 6 hours just to test the fitness of the new component ant it worked splendidly. But new this new issue started last night when I got home.
Two nights ago when I installed the battery, I had blown out as much dirt, hair, dust, and keyboard crud with a can of compressed air. Even with the added protection of a plastic keyboard cover, there was plenty of junk in there. Could something in the canned air corrupted something?[br]
[br]
Another factor, I had tracked my package with UPS. According to the shipping log, the battery was still at a shipping facility over the weekend. Whats more, only of the people who live in the house either didn’t here the delivery person, or the delivery person didn’t knock. So the package, despite being layered in cardboard, foam, and an anti-static bag, sat out on my front porch in the 25-30 degree F weather for a few hours. Could outside weather conditions factored into this random behavior?
The manufacturer of the replacement battery is not Dell but an OEM. Could there be proprietary meddling?
What could be causing this malfunction?
=== Update (01/30/2020) ===
Here’s what the summary looks like.
[image|1986992]
This chart shows battery usage over the past three days.
[image|1986979]
=== Update (01/31/2020) ===
It’s not the battery![br]
[br]
I’ve started to track [https://www.dell.com/support/article/us/en/19/sln309624/a-reference-guide-to-the-xps-notebook-diagnostic-indicators?lang=en|the amber/white blinking pattern]. It might be 4 amber 1 white 4 amber 1 white 4 amber 1 white before shutting off. Could it be a CMOS error?
Abrupt sleep after battery replacement, diagnostics can't find problem
テキスト:
Hello everyone,
I was very pleased with receiving a new battery replacement for my Dell XPS 13 9350. They battery works like it should…or at least I hope it is.
A new problem has started with my computer where my computer suddenly hibernates as if the battery was drained, but the computer is plugged in.
According to the Dell Support forum, when something like this happens, there should be a sequence of amber and white led blinks, which I never catch.
I’ve performed every diagnostic test on this device. Ran the Dell Support application. It found nothing wrong. Shut down and ran the Dell Support Diagnostics tests (F11 then use F12 to scroll down to Diagnostics), ran that and it found nothing. Checked the Event Viewer in the Microsoft Administrative tools. Even with a BSCS, the log is still greek to me, but one thing that caught my interest was that there was an information notice that a “Critical Battery Trigger Met” (Event 524, Kernel-Power) which makes no sense because the battery is plugged in and fully charged. A few seconds later according to the log an Event 42, Kernel-Power occurs stating that “The system is entering sleep” and “Sleep Reason: Battery”.
Either I installed a bum battery or the computer is rejecting it. II was working well yesterday. I event let the battery run for about 6 hours just to test the fitness of the new component ant it worked splendidly. But new this new issue started last night when I got home.
Two nights ago when I installed the battery, I had blown out as much dirt, hair, dust, and keyboard crud with a can of compressed air. Even with the added protection of a plastic keyboard cover, there was plenty of junk in there. Could something in the canned air corrupted something?[br]
[br]
Another factor, I had tracked my package with UPS. According to the shipping log, the battery was still at a shipping facility over the weekend. Whats more, only of the people who live in the house either didn’t here the delivery person, or the delivery person didn’t knock. So the package, despite being layered in cardboard, foam, and an anti-static bag, sat out on my front porch in the 25-30 degree F weather for a few hours. Could outside weather conditions factored into this random behavior?
The manufacturer of the replacement battery is not Dell but an OEM. Could there be proprietary meddling?
What could be causing this malfunction?
=== Update (01/30/2020) ===
Here’s what the summary looks like.
[image|1986992]
This chart shows battery usage over the past three days.
[image|1986979]
+
+
=== Update (01/31/2020) ===
+
+
It’s not the battery![br]
+
+
[br]
+
+
I’ve started to track [https://www.dell.com/support/article/us/en/19/sln309624/a-reference-guide-to-the-xps-notebook-diagnostic-indicators?lang=en|the amber/white blinking pattern]. It might be 4 amber 1 white 4 amber 1 white 4 amber 1 white before shutting off. Could it be a CMOS error?
Abrupt sleep after battery replacement, diagnostics can't find problem
テキスト:
Hello everyone,
I was very pleased with receiving a new battery replacement for my Dell XPS 13 9350. They battery works like it should…or at least I hope it is.
A new problem has started with my computer where my computer suddenly hibernates as if the battery was drained, but the computer is plugged in.
According to the Dell Support forum, when something like this happens, there should be a sequence of amber and white led blinks, which I never catch.
I’ve performed every diagnostic test on this device. Ran the Dell Support application. It found nothing wrong. Shut down and ran the Dell Support Diagnostics tests (F11 then use F12 to scroll down to Diagnostics), ran that and it found nothing. Checked the Event Viewer in the Microsoft Administrative tools. Even with a BSCS, the log is still greek to me, but one thing that caught my interest was that there was an information notice that a “Critical Battery Trigger Met” (Event 524, Kernel-Power) which makes no sense because the battery is plugged in and fully charged. A few seconds later according to the log an Event 42, Kernel-Power occurs stating that “The system is entering sleep” and “Sleep Reason: Battery”.
Either I installed a bum battery or the computer is rejecting it. II was working well yesterday. I event let the battery run for about 6 hours just to test the fitness of the new component ant it worked splendidly. But new this new issue started last night when I got home.
Two nights ago when I installed the battery, I had blown out as much dirt, hair, dust, and keyboard crud with a can of compressed air. Even with the added protection of a plastic keyboard cover, there was plenty of junk in there. Could something in the canned air corrupted something?[br]
[br]
Another factor, I had tracked my package with UPS. According to the shipping log, the battery was still at a shipping facility over the weekend. Whats more, only of the people who live in the house either didn’t here the delivery person, or the delivery person didn’t knock. So the package, despite being layered in cardboard, foam, and an anti-static bag, sat out on my front porch in the 25-30 degree F weather for a few hours. Could outside weather conditions factored into this random behavior?
The manufacturer of the replacement battery is not Dell but an OEM. Could there be proprietary meddling?
What could be causing this malfunction?
+
+
=== Update (01/30/2020) ===
+
+
Here’s what the summary looks like.
+
+
[image|1986992]
+
+
This chart shows battery usage over the past three days.
Abrupt sleep after battery replacement, diagnostics can't find problem
テキスト:
Hello everyone,
I was very pleased with receiving a new battery replacement for my Dell XPS 13 9350. They battery works like it should…or at least I hope it is.
A new problem has started with my computer where my computer suddenly hibernates as if the battery was drained, but the computer is plugged in.
According to the Dell Support forum, when something like this happens, there should be a sequence of amber and white led blinks, which I never catch.
I’ve performed every diagnostic test on this device. Ran the Dell Support application. It found nothing wrong. Shut down and ran the Dell Support Diagnostics tests (F11 then use F12 to scroll down to Diagnostics), ran that and it found nothing. Checked the Event Viewer in the Microsoft Administrative tools. Even with a BSCS, the log is still greek to me, but one thing that caught my interest was that there was an information notice that a “Critical Battery Trigger Met” (Event 524, Kernel-Power) which makes no sense because the battery is plugged in and fully charged. A few seconds later according to the log an Event 42, Kernel-Power occurs stating that “The system is entering sleep” and “Sleep Reason: Battery”.
Either I installed a bum battery or the computer is rejecting it. II was working well yesterday. I event let the battery run for about 6 hours just to test the fitness of the new component ant it worked splendidly. But new this new issue started last night when I got home.
Two nights ago when I installed the battery, I had blown out as much dirt, hair, dust, and keyboard crud with a can of compressed air. Even with the added protection of a plastic keyboard cover, there was plenty of junk in there. Could something in the canned air corrupted something?[br]
[br]
Another factor, I had tracked my package with UPS. According to the shipping log, the battery was still at a shipping facility over the weekend. Whats more, only of the people who live in the house either didn’t here the delivery person, or the delivery person didn’t knock. So the package, despite being layered in cardboard, foam, and an anti-static bag, sat out on my front porch in the 25-30 degree F weather for a few hours. Could outside weather conditions factored into this random behavior?
The manufacturer of the replacement battery is not Dell but an OEM. Could there be proprietary meddling?
What could be causing this malfunction?