オリジナル投稿者： Augustine ,
Seems that the OS is corrupted, but failing storage can also corrupt and cause issues to OS. As this is a flash storage, chances would be slim compared to traditional HDD. I suggest you to do a OS format and reinstallation. You had mentioned it is windows 7. You can use the Windows 7 product key to install windows 10, which is recommended as win7 EOL is next year. sometimes windows updates can screw up …. i had encountered tons of pc, e.g. shell crashes… etc, app hangs… or closes, etc. depending on your client / customers… if they have 365 or onedrive … i suggest them to save / park their data there. couple of things normally i do…… backup user data and configurations…. e.g. email signatures, notes, bookmarks, history, etc check if asus laptop has any bios update releases as this notebook has limited storage, you can consider get a memory card to store the data. when formatting the os, just remove it. you can save it to external nas or if they have nas like qnap, you can try using their in house programs, to sync data to NAS. notes: if this computer often get corrupted due to misc… can consider getting software like acronis / etc to make a backup of the whole laptop os, which normally I will create for which used for recovery , e.g. basic os installations, installed drivers, some necessary apps and patched windows…. for enterprise some use SCCM to restore OS and settings.