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現在のバージョン作成者: yanndetrie ,

タイトル:

Freeze after or while entering password

テキスト:

Hi,
 
After a clean OS reinstall, my system still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer (brightness and volume still works but image stays still). It is just the image that locks up, the system still works.
 
But, if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but then it freezes if I don’t look at the YouTube image.
 
'''IT WORKS WHEN:'''
 
* When I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.
* It also works if I’m connected to the TV via HDMI cable, both screens work like a charm. also I can boot and use the MacBook normally if I constantly move the mouse and typing…
'''WHAT I TRIED TO DO:'''
 
* FileVault is off.
* Tried El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move the mouse and got activity
* In the logs I can see sleep wake failure steps 35 and report version 18.
* I tried to do sudo pmset hibernatemode 0, no changes.
* I also set the boot drive and it gave me a little longer time with no freeze (for 5 minutes), and the computer does not heat up.
* When it freezes, I tried to reconnect the HDMI cable, but it does not do anything, the screen stays frozen and nothing appears on the TV.
Any ideas to help me please?
 
Thanks a lot!
 
=== Mise à jour (20/02/2019) ===
Thank you for the answer, as I said the computer freezes when it is left Idle for about one second, it does not freeze when the screen has graphic activity such as YouTube or mouse movement or keyboard typing . It works also by starting by safe mode.
 
It seems like a hardware problem, on what electric voltages can I search on the motherboard scheme? I have open board view and the motherboard seems in good shape with no oxidation and no burned components or desoldered.
 
Thanks if you’ve got some tips…

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open

編集者: Dan ,

タイトル:

Freeze after or while entering password

テキスト:

Hi,
 
After a clean OS reinstall, my system still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer (brightness and volume still works but image stays still). It is just the image that locks up, the system still works.
 
But, if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but then it freezes if I don’t look at the YouTube image.
 
'''IT WORKS WHEN:'''
 
When* When I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.

It

* It
also works if I’m connected to the TV via HDMI cable, both screens work like a charm. also I can boot and use the MacBook normally if I constantly move the mouse and typing…
When* When I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.

It

* It
also works if I’m connected to the TV via HDMI cable, both screens work like a charm. also I can boot and use the MacBook normally if I constantly move the mouse and typing…
'''WHAT I TRIED TO DO:'''
 
FileVault* FileVault is off.

Tried

* Tried
El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move the mouse and got activity

In

* In
the logs I can see sleep wake failure steps 35 and report version 18.

I

* I
tried to do sudo pmset hibernatemode 0, no changes.

I

* I
also set the boot drive and it gave me a little longer time with no freeze (for 5 minutes), and the computer does not heat up.

When

* When
it freezes, I tried to reconnect the HDMI cable, but it does not do anything, the screen stays frozen and nothing appears on the TV.
FileVault* FileVault is off.

Tried

* Tried
El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move the mouse and got activity

In

* In
the logs I can see sleep wake failure steps 35 and report version 18.

I

* I
tried to do sudo pmset hibernatemode 0, no changes.

I

* I
also set the boot drive and it gave me a little longer time with no freeze (for 5 minutes), and the computer does not heat up.

When

* When
it freezes, I tried to reconnect the HDMI cable, but it does not do anything, the screen stays frozen and nothing appears on the TV.
Any ideas to help me please?
 
Thanks a lot!

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open

編集者: Dan ,

タイトル:

Freeze after or while entering password

テキスト:

Hi, after a clean reinstall, my MacBook still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer ( brightness and volume still works but image stays still).
Hi, after a clean reinstall, my MacBook still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer ( brightness and volume still works but image stays still).
 
ItAfter a clean OS reinstall, my system still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer (brightness and volume still works but image stays still). It is just the image that locks up, the system still works.
ItAfter a clean OS reinstall, my system still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer (brightness and volume still works but image stays still). It is just the image that locks up, the system still works.
 
butBut, if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but then it freezes if I don’t look at the YouTube image.
butBut, if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but then it freezes if I don’t look at the YouTube image.
 
'''IT WORKS WHEN:'''
 
When I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.
 
IT WORKS WHEN:It also works if I’m connected to the TV via HDMI cable, both screens work like a charm. also I can boot and use the MacBook normally if I constantly move the mouse and typing…
IT WORKS WHEN:It also works if I’m connected to the TV via HDMI cable, both screens work like a charm. also I can boot and use the MacBook normally if I constantly move the mouse and typing…
 
when I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.

it also works if I am connected to the tv with the hdmi, both screens work like a charm. also I can boot and use the MacBook normally if I got a constant move of the mouse and typing…



WHAT
'''WHAT I TRIED TO DO:DO:'''
when I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.

it also works if I am connected to the tv with the hdmi, both screens work like a charm. also I can boot and use the MacBook normally if I got a constant move of the mouse and typing…



WHAT
'''WHAT I TRIED TO DO:DO:'''
 
FileVault is off.
 
triedTried El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move everywhere the mouse and got activity

in the logs I can see sleep wake failure steps 35 and report version 18.

i tried to do sudo pmset hibernatemode 0, no changes.

I also set the boot drive and it gave me a little longer time with no freeze ( for 5 minutes), and the computer does not heat up.

when it freezes, I tried to reconnect the hdmi, but it does not do anything, the screen stays frozen and nothing appears on the tv.
triedTried El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move everywhere the mouse and got activity

in the logs I can see sleep wake failure steps 35 and report version 18.

i tried to do sudo pmset hibernatemode 0, no changes.

I also set the boot drive and it gave me a little longer time with no freeze ( for 5 minutes), and the computer does not heat up.

when it freezes, I tried to reconnect the hdmi, but it does not do anything, the screen stays frozen and nothing appears on the tv.
 
In the logs I can see sleep wake failure steps 35 and report version 18.
 
I tried to do sudo pmset hibernatemode 0, no changes.
 
I also set the boot drive and it gave me a little longer time with no freeze (for 5 minutes), and the computer does not heat up.
 
When it freezes, I tried to reconnect the HDMI cable, but it does not do anything, the screen stays frozen and nothing appears on the TV.
 
Any ideas to help me please?
 
Thanks a lot!

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open

編集者: yanndetrie ,

タイトル:

Freeze after or while entering password

テキスト:

Hi, after a clean reinstall, my MacBook still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer ( brightness and volume still works but image stays still).
 
ItIt is just the image that locks up, the system still works.
ItIt is just the image that locks up, the system still works.
 
but if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but then it freezes if weI don’t seelook at the YouTube image.



IT WORKS WHEN:
but if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but then it freezes if weI don’t seelook at the YouTube image.



IT WORKS WHEN:
 
when I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.
 
alsoit also works if I am connected to the tv with the hdmi, both screens work like a charm. also I can boot and use the MacBook normally if I got a constant move of the mouse and typing…
alsoit also works if I am connected to the tv with the hdmi, both screens work like a charm. also I can boot and use the MacBook normally if I got a constant move of the mouse and typing…
 
 
 
what i already triedWHAT I TRIED TO DO:
what i already triedWHAT I TRIED TO DO:
 
FileVault is off.
 
tried El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move everywhere the mouse and got activity
 
in the logs I can see sleep wake failure steps 35 and report version 18.
 
i tried to do sudo pmset hibernatemode 0, no changes.
 
I also set the boot drive and it gave me a little longer time with no freeze ( for 5 minutes), and the computer does not heat up.
 




when it freezes, I tried to reconnect the hdmi, but it does not do anything, the screen stays frozen and nothing appears on the tv.




when it freezes, I tried to reconnect the hdmi, but it does not do anything, the screen stays frozen and nothing appears on the tv.
 
 
 
 
 
Any ideas to help me please?
 
Thanks a lot!

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open

編集者: yanndetrie ,

タイトル:

Freeze after or while entering password

テキスト:

Hi, after a clean reinstall, my MacBook still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer. It is just the image that locks up, the systemcomputer ( brightness and volume still works.

but if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab
works but it freezes if we can’t see the YouTube imageimage stays still).
Hi, after a clean reinstall, my MacBook still has a freezing problem: It is a complete image freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer. It is just the image that locks up, the systemcomputer ( brightness and volume still works.

but if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab
works but it freezes if we can’t see the YouTube imageimage stays still).
 
It is just the image that locks up, the system still works.
 
but if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but then it freezes if we don’t see the YouTube image.
 
when I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.
 
also I can boot the MacBook normally if I got a constant move of the mouse and typing…
 
 
 
what i already tried:
 
FileVault is off.
 
tried El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move everywhere the mouse and got activity
 
 
 
in the logs I can see sleep wake failure steps 35 and report version 18.
 
i tried to do sudo pmset hibernatemode 0, no changes.
 
I also set the boot drive and it gave me a little longer time with no freeze ( for 5 minutes), and the computer does not heat up.
 
 
 
 
 
 
 
 
 
 
 
Any ideas to help me please?
 
Thanks a lot!

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open

編集者: yanndetrie ,

タイトル:

Freeze after or while entering password

テキスト:

Hi, after a clean reinstall, my MacBook still has a freezing problem: I can’t move the mouse and spotlight search does not come up with shortcut. It is a complete graphicimage freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer. It is just the image that locks up, the system still works.

but if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but it freezes if we can’t see the YouTube image.

Hi, after a clean reinstall, my MacBook still has a freezing problem: I can’t move the mouse and spotlight search does not come up with shortcut. It is a complete graphicimage freeze. With a YouTube video in background, if I pause it and put I back on, the image stays still But I still have the control of the computer. It is just the image that locks up, the system still works.

but if I leave the YouTube video on, the MacBook does not freeze. I also tried to put the YouTube video on background on another tab but it freezes if we can’t see the YouTube image.

 
when I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.
 
also I can boot the MacBook normally if I got a constant move of the mouse and typing…
 
 
 
FileVault is off.
 
tryedtried El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move everywhere the mouse and got activity

tryedtried El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page except if I move everywhere the mouse and got activity

 
in the logs I can see sleep wake failure steps 35 and report version 18.
 
i tried to do sudo pmset hibernatemode 0, no changes.
 
I also set the boot drive and it gave me a little longer time with no freeze ( for 5 minutes), and the computer does not heat up.
 
 
 
 
 
 
 
Any ideas to help me please?
 
Thanks a lot!

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open

編集者: yanndetrie ,

タイトル:

Freeze after or while entering password

テキスト:

Hi, after a clean reinstall, my MacBook still has a freezing problem: I can’t move the mouse and spotlight search does not come up with shortcut. It is a complete graphic freeze.
 
 
 
when I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.
 
 
 
FileVault is off.
 
tryed El Capitan, Mojave and Mavericks and have the same results, still freezing after 5 seconds after login page
 
in the logs I can see sleep wake failure steps 35 and report version 18.
 
i tried to do sudo pmset hibernatemode 0, no changes.
 
I also set the boot drive and it gave me a little longer time with no freeze ( for 5 minutes), and the computer does not heat up.
 
 
 
 
 
Any ideas to help me please?
 
Thanks a lot!

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open

編集者: yanndetrie ,

タイトル:

Freeze after or while entering password

テキスト:

Hi, after a clean reinstall, my MacBook still has a freezing problem: I can’t move the mouse and spotlight search does not come up with shortcut. It is a complete graphic freeze.
 
 
 
when I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.
 
 
 
FileVault is off.
 
tryed El Capitan andCapitan, Mojave and Mavericks and have the same resultsresults, still freezing after 5 seconds after login page

in the logs I can see sleep wake failure steps 35 and report version 18.

i tried to do sudo pmset hibernatemode 0, no changes.

tryed El Capitan andCapitan, Mojave and Mavericks and have the same resultsresults, still freezing after 5 seconds after login page

in the logs I can see sleep wake failure steps 35 and report version 18.

i tried to do sudo pmset hibernatemode 0, no changes.

 
Any ideas to help me please?
 
Thanks a lot!

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open

オリジナル投稿者: yanndetrie ,

タイトル:

Freeze after or while entering password

テキスト:

Hi, after a clean reinstall, my MacBook still has a freezing problem: I can’t move the mouse and spotlight search does not come up with shortcut. It is a complete graphic freeze.

when I hold shift and start in safe mode, the MacBook is able to work normally without any freeze.

FileVault is off.

tryed El Capitan and Mojave and have the same results

Any ideas to help me please?

Thanks a lot!

デバイス:

MacBook Pro 13" Retina Display Late 2013

ステータス:

open