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現在のバージョン作成者: trisha ,

タイトル:

Should I get new motherboard or is there some add-on device I can usePower surge on hub port permanent. New motherboard? Other solution?
Should I get new motherboard or is there some add-on device I can usePower surge on hub port permanent. New motherboard? Other solution?

テキスト:

I am a total novice so hope I am asking this correctly.  I was out of town and brought my laptop with me.  I don’t know whether there wasn’t enough WIFI power in the hotel or what the heck happened, but I got some kind of power surge message and then my USB port no longer worked.  (I have only two ports on my computer and one was previously damaged so now I have none.)  I  did everything recommended on Google to potentially reset it/resolve the situation, but nothing worked.  It is gone for good.  I’ve lived with the situation but now find that I want to be able to use the bluetooth dongle and of course cannot.  (The computer did not come with bluetooth).  I really don’t want to have to go out and buy a new laptop because outside of the problem with the USB ports it is working fine.

Is there some kind of fix for this problem?  Should I replace the motherboard and if I do, should that solve the problem?  Can I just go into any Staples (for example) and find a motherboard?  Thank you for any potential responses and/or additional solutions!

デバイス:

Dell XPS 15-L502X

ステータス:

open

オリジナル投稿者: trisha ,

タイトル:

Should I get new motherboard or is there some add-on device I can use?

テキスト:

I am a total novice so hope I am asking this correctly.  I was out of town and brought my laptop with me.  I don’t know whether there wasn’t enough WIFI power in the hotel or what the heck happened, but I got some kind of power surge message and then my USB port no longer worked.  (I have only two ports on my computer and one was previously damaged so now I have none.)  I  did everything recommended on Google to potentially reset it/resolve the situation, but nothing worked.  It is gone for good.  I’ve lived with the situation but now find that I want to be able to use the bluetooth dongle and of course cannot.  (The computer did not come with bluetooth).  I really don’t want to have to go out and buy a new laptop because outside of the problem with the USB ports it is working fine.

Is there some kind of fix for this problem?  Should I replace the motherboard and if I do, should that solve the problem?  Can I just go into any Staples (for example) and find a motherboard?  Thank you for any potential responses and/or additional solutions!

デバイス:

Dell XPS 15-L502X

ステータス:

open