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現在のバージョン作成者: Walter Galan ,

タイトル:

Black spots on LCD and dust inside. Is it a factory defect?

テキスト:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

デバイス:

iMac Intel 27" EMC 2309 and 2374 and 2390
iMac Intel 27" EMC 2309 and 2374 and 2390

ステータス:

open

承認済み回答:

54069

編集者: Walter Galan ,

タイトル:

Black spots on LCD and dust inside. Is it a factory defect?

テキスト:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

デバイス:

iMac Intel 27" EMC 2309 and 2374 and 2390
iMac Intel 27" EMC 2309 and 2374 and 2390

ステータス:

open

承認済み回答:

54069

編集者: oldturkey03 ,

タイトル:

BkackBlack spots on LSDLCD and dust inside. Is it a factory defect?
BkackBlack spots on LSDLCD and dust inside. Is it a factory defect?

テキスト:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

デバイス:

iMac Intel 27"

ステータス:

open

承認済み回答:

54069

編集者: mayer ,

タイトル:

Bkack spots on LSD and dust inside. Is it a factory defect?

テキスト:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

デバイス:

iMac Intel 27"

ステータス:

open

承認済み回答:

54069

編集者: gbchoud ,

タイトル:

Bkack spots on LSD and dust inside. Is it a factory defect?

テキスト:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

デバイス:

iMac Intel 27"

ステータス:

open

承認済み回答:

54069

オリジナル投稿者: gbchoud ,

タイトル:

Bkack spots on LSD and dust inside. Is it a factory defect?

テキスト:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

デバイス:

iMac Intel 27"

ステータス:

open