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現在のバージョン作成者: jayeff ,

テキスト:

Hi @dootdoot
 
Connect an external monitor and check if its' display is also affected.
 
If so (and if it happens often enough) try starting the laptop in ''safe mode'' and check if it still happens.
 
What OS is installed?
 
Dell didn't supply drivers for this model past Win 8 -64 bit64-bit so perhaps it could be a driver issue if you're using Win 10. You could try installing the [https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000|Intel HD Graphics 4000 Win 10 drivers] and see if that resolves the problem
Dell didn't supply drivers for this model past Win 8 -64 bit64-bit so perhaps it could be a driver issue if you're using Win 10. You could try installing the [https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000|Intel HD Graphics 4000 Win 10 drivers] and see if that resolves the problem

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open

編集者: jayeff ,

テキスト:

Hi @dootdoot
 
Connect an external monitor and check if its' display is also affected.
 
If so (and if it happens often enough) try starting the laptop in ''safe mode'' and check if it still happens.
If so (and if it happens often enough) try starting the laptop in ''safe mode'' and check if it still happens.
 
What OS is installed?
 
Dell didn't supply drivers for this model past Win 8 -64 bit so perhaps it could be a driver issue if you're using Win 10. You could try installing the [https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000|Intel HD Graphics 4000 Win 10 drivers] and see if that resolves the problem

ステータス:

open

編集者: jayeff ,

テキスト:

Hi @dootdoot
 
Connect an external monitor and check if its' display is also affected.
 
If so (and it happens often enough) try starting the laptop in ''safe mode'' and check if it still happens.
 
What OS is installed?
 
Dell didn't supply drivers for this model past Win 8 -64 bit so perhaps it could be a driver issue if you're using Win 10. You could try installing the [https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000|Intel HD Graphics 4000 Win 10 drivers] and see if that resolves the problem
Dell didn't supply drivers for this model past Win 8 -64 bit so perhaps it could be a driver issue if you're using Win 10. You could try installing the [https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000|Intel HD Graphics 4000 Win 10 drivers] and see if that resolves the problem

ステータス:

open

オリジナル投稿者: jayeff ,

テキスト:

Hi @dootdoot

Connect an external monitor and check if its' display is also affected.

If so (and it happens often enough) try starting the laptop in ''safe mode'' and check  if it still happens.

What OS is installed?

Dell didn't supply drivers for this model past Win 8 -64 bit so perhaps it could be a driver issue if you're using Win 10. You could try installing the [https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000|Intel HD Graphics Win 10 drivers] and see if that resolves the problem

ステータス:

open