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現在のバージョン作成者: jayeff ,

テキスト:

Hi @kkchan02 ,
Try using the HP SMART. [https://support.hp.com/au-en/document/c00386164|HDD diagnostic software] found in the BIOS setup area, to test if the HDD is OK.
As @slagle stated it sounds as though the HDD is failing or has failed.
If it has failed, you cannot repair it, you can only replace it. Hopefully you have backups of your data.
=== Update (04/16/2018) ===
Hi @kkchan02 ,
-Have you done the diagnostics on the HDD? You haven't said. You really should try it
+Have you done the diagnostics on the HDD? You haven't said. '''You really should try it'''
Download [https://www.memtest86.com/download.htm|this] (select Ver. 7.5 Windows Free Edition) to a USB and boot the PC from the USB to test RAM. If PC boots OK and tests pass then RAM is not the problem.

ステータス:

open

編集者: jayeff ,

テキスト:

Hi @kkchan02 ,
Try using the HP SMART. [https://support.hp.com/au-en/document/c00386164|HDD diagnostic software] found in the BIOS setup area, to test if the HDD is OK.
As @slagle stated it sounds as though the HDD is failing or has failed.
If it has failed, you cannot repair it, you can only replace it. Hopefully you have backups of your data.
=== Update (04/16/2018) ===
Hi @kkchan02 ,
-Have you done the diagnostics on the HDD? If not why not?
+Have you done the diagnostics on the HDD? You haven't said. You really should try it
Download [https://www.memtest86.com/download.htm|this] (select Ver. 7.5 Windows Free Edition) to a USB and boot the PC from the USB to test RAM. If PC boots OK and tests pass then RAM is not the problem.

ステータス:

open

編集者: jayeff ,

テキスト:

Hi @kkchan02 ,
Try using the HP SMART. [https://support.hp.com/au-en/document/c00386164|HDD diagnostic software] found in the BIOS setup area, to test if the HDD is OK.
As @slagle stated it sounds as though the HDD is failing or has failed.
If it has failed, you cannot repair it, you can only replace it. Hopefully you have backups of your data.
=== Update (04/16/2018) ===
Hi @kkchan02 ,
Have you done the diagnostics on the HDD? If not why not?
-Download [https://www.memtest86.com/download.htm|this] (select Ver. 7.5 Windows Free Edition) to a USB and boot the PC from the USB to test RAM. If PC boots OK then RAM is not the problem.
+Download [https://www.memtest86.com/download.htm|this] (select Ver. 7.5 Windows Free Edition) to a USB and boot the PC from the USB to test RAM. If PC boots OK and tests pass then RAM is not the problem.

ステータス:

open

編集者: jayeff ,

テキスト:

Hi @kkchan02 ,
Try using the HP SMART. [https://support.hp.com/au-en/document/c00386164|HDD diagnostic software] found in the BIOS setup area, to test if the HDD is OK.
As @slagle stated it sounds as though the HDD is failing or has failed.
If it has failed, you cannot repair it, you can only replace it. Hopefully you have backups of your data.
=== Update (04/16/2018) ===
Hi @kkchan02 ,
Have you done the diagnostics on the HDD? If not why not?
-Download [https://www.memtest86.com/download.htm|this] (Windows Free Edition) to a USB and boot the PC from the USB to test RAM. If PC boots OK then RAM is not the problem.
+Download [https://www.memtest86.com/download.htm|this] (select Ver. 7.5 Windows Free Edition) to a USB and boot the PC from the USB to test RAM. If PC boots OK then RAM is not the problem.

ステータス:

open

編集者: jayeff ,

テキスト:

Hi @kkchan02 ,
Try using the HP SMART. [https://support.hp.com/au-en/document/c00386164|HDD diagnostic software] found in the BIOS setup area, to test if the HDD is OK.
As @slagle stated it sounds as though the HDD is failing or has failed.
If it has failed, you cannot repair it, you can only replace it. Hopefully you have backups of your data.
=== Update (04/16/2018) ===
Hi @kkchan02 ,
-Have you done the diagnostics on the HDD? If not why not?
-Download [https://www.memtest86.com/download.htm|this -Windows Free Edition] to a USB and boot the PC from the USB to test RAM. If PC boots OK then RAM is not the problem.
+
+Have you done the diagnostics on the HDD? If not why not?
+
+Download [https://www.memtest86.com/download.htm|this] (Windows Free Edition) to a USB and boot the PC from the USB to test RAM. If PC boots OK then RAM is not the problem.

ステータス:

open

編集者: jayeff ,

テキスト:

Hi @kkchan02 ,
Try using the HP SMART. [https://support.hp.com/au-en/document/c00386164|HDD diagnostic software] found in the BIOS setup area, to test if the HDD is OK.
As @slagle stated it sounds as though the HDD is failing or has failed.
+
If it has failed, you cannot repair it, you can only replace it. Hopefully you have backups of your data.
+
+=== Update (04/16/2018) ===
+
+Hi @kkchan02 ,
+Have you done the diagnostics on the HDD? If not why not?
+Download [https://www.memtest86.com/download.htm|this -Windows Free Edition] to a USB and boot the PC from the USB to test RAM. If PC boots OK then RAM is not the problem.

ステータス:

open

編集者: jayeff ,

テキスト:

Hi @kkchan02 ,
Try using the HP SMART. [https://support.hp.com/au-en/document/c00386164|HDD diagnostic software] found in the BIOS setup area, to test if the HDD is OK.
As @slagle stated it sounds as though the HDD is failing or has failed.
+If it has failed, you cannot repair it, you can only replace it. Hopefully you have backups of your data.

ステータス:

open

オリジナル投稿者: jayeff ,

テキスト:

Hi @kkchan02 ,

Try using the HP SMART. [https://support.hp.com/au-en/document/c00386164|HDD diagnostic software] found in the BIOS setup area, to test if the HDD is OK.

As @slagle  stated it sounds as though the HDD is failing or has failed.

ステータス:

open