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現在のバージョン作成者: Fernando Bartolozzi ,

タイトル:

Can't boot from USB recovery drive

テキスト:

Hello all.

I'm trying to help a friend with a Surface 2. Originally the issue he was having was that it would not power on even when plugged in. For some reason that started working fine and he was able to use it. It had sat idle for some time so he decided to catch up on Windows updates of which there were a fair amount. In the morning when he turned the Surface on he gets the Surface logo, then the spinning circle as if it's about to load but what he ends up with is a black screen. And ever so often. the system tray icon for wifi flashes a little but it's over on the left side of the screen and not at the bottom but a little higher up. Once in a while he gets a cursor with a spinning circle that disappears rather quickly. He has no important data so I downloaded the recovery image for this model from Microsoft and followed their instructions to create a USB recovery key so I could just restore it back to square one. I formatted the drive for FAT32 as they said. I follow their instructions to boot from the flash drive but it never does. I just keep getting the same black desktop and occasional flashing icon.  The system had 8.1 on it still.

Does anyone have any thoughts or suggestions?

Thanks!

Fernando

デバイス:

Microsoft Surface 2

ステータス:

open

承認された回答:

463989

オリジナル投稿者: Fernando Bartolozzi ,

タイトル:

Can't boot from USB recovery drive

テキスト:

Hello all.

I'm trying to help a friend with a Surface 2. Originally the issue he was having was that it would not power on even when plugged in. For some reason that started working fine and he was able to use it. It had sat idle for some time so he decided to catch up on Windows updates of which there were a fair amount. In the morning when he turned the Surface on he gets the Surface logo, then the spinning circle as if it's about to load but what he ends up with is a black screen. And ever so often. the system tray icon for wifi flashes a little but it's over on the left side of the screen and not at the bottom but a little higher up. Once in a while he gets a cursor with a spinning circle that disappears rather quickly. He has no important data so I downloaded the recovery image for this model from Microsoft and followed their instructions to create a USB recovery key so I could just restore it back to square one. I formatted the drive for FAT32 as they said. I follow their instructions to boot from the flash drive but it never does. I just keep getting the same black desktop and occasional flashing icon.  The system had 8.1 on it still.

Does anyone have any thoughts or suggestions?

Thanks!

Fernando

デバイス:

Microsoft Surface 2

ステータス:

open