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現在のバージョン作成者: pohsun ,

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This happened to my wife's S7 edge phone too, with the phone getting warm and kept rebooting periodically. Here's a couple of things to try without having to perform a factory reset and losing your data.
 
1. Plug in a USB keyboard (using a Micro USB adapter) to enter your password.
 
2. Restart the phone in recovery mode and wipe the cache partition
Turn off the device, Press and hold the Volume Up key, Home key, and Power key at the same time, When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later. Release all of the keys. Press the Volume down key to highlight "wipe cache partition." Press the Power key to select. Press the Volume down key to highlight “yes” and press thePower key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.
 
Turn off the device, Press3. Plug it into a desktop and hold the Volume Up key, Home key, and Power key at the same time, When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later. Release all of the keys. Press the Volume down key to highlight "wipe cache partition." Press the Power key to select. Press the Volume down key to highlight “yes” and press thePower key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power keyattempt to restart the devicemake an "112" emergency call. For some reason, plugging it into a desktop makes a difference.
Turn off the device, Press3. Plug it into a desktop and hold the Volume Up key, Home key, and Power key at the same time, When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later. Release all of the keys. Press the Volume down key to highlight "wipe cache partition." Press the Power key to select. Press the Volume down key to highlight “yes” and press thePower key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power keyattempt to restart the devicemake an "112" emergency call. For some reason, plugging it into a desktop makes a difference.
 
3. Plug it into a desktop and attempt to make an "112" emergency call.
 
Option 2 didn't work for me and as I didn't have a Micro USB adapter/keyboard on hand, I tried Option 3 and itthat finally worked to bring the keyboard back and getting back into the phone.
Option 2 didn't work for me and as I didn't have a Micro USB adapter/keyboard on hand, I tried Option 3 and itthat finally worked to bring the keyboard back and getting back into the phone.
 
Once that's doneyou're back into the phone, look for any 3rd party keyboards that's been installed (e.g. Swiftkey) and remove it. This looks like an issue that when the phone restarts requesting for a password, it's unable to bring up the 3rd party keyboard or switch to the default Samsung keyboard.
Once that's doneyou're back into the phone, look for any 3rd party keyboards that's been installed (e.g. Swiftkey) and remove it. This looks like an issue that when the phone restarts requesting for a password, it's unable to bring up the 3rd party keyboard or switch to the default Samsung keyboard.

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オリジナル投稿者: pohsun ,

テキスト:

This happened to my wife's S7 edge phone too, with the phone getting warm and kept rebooting periodically. Here's a couple of things to try without having to perform a factory reset and losing your data.

1. Plug in a USB keyboard (using a Micro USB adapter) to enter your password.

2. Restart the phone in recovery mode and wipe the cache partition

Turn off the device, Press and hold the Volume Up key, Home key, and Power key at the same time, When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later. Release all of the keys. Press the Volume down key to highlight "wipe cache partition." Press the Power key to select. Press the Volume down key to highlight “yes” and press thePower key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.

3. Plug it into a desktop and attempt to make an "112" emergency call.

Option 2 didn't work for me and as didn't have a Micro USB adapter/keyboard on hand, I tried Option 3 and it worked to bring the keyboard back and getting back into the phone.

Once that's done, look for any 3rd party keyboards that's been installed (e.g. Swiftkey) and remove it. This looks like an issue that when the phone restarts requesting for a password, it's unable to bring up the 3rd party keyboard or switch to the default Samsung keyboard.

ステータス:

open