オリジナル投稿者： Jazmine Ortiz ,
Did you buy this computer used? If the Laptop is still running Windows 7 and you just purchased it a few days ago, you should call the store you purchased it from. There is something wrong with the Operating System that was installed on the Device. It was most likely an illegitimate copy if the laptop was purchased Used. To reinstall the Operating System if you cannot perform a system recovery through the "Blue Screen" options, you will need to have a USB or Disk that has a new Operating System on it.