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Current version by: iBroke ,

Text:

What model iPhone is this? If it is an iPhone 6, Then I would bet dollars to donuts they damaged the backplate flex cable that connects the home button to the motherboard. This cable is very sensitive in most cases your home button will still function but the touch ID will stop working if this cable has been damaged at all.
 
Replacing the back plate with touch ID flex cable will 99% of the time correct this problem.

Status:

open

Original post by: iBroke ,

Text:

What model iPhone is this? If it is an iPhone 6,   Then I would bet dollars to donuts they damaged the backplate flex cable that connects the home button to the motherboard. This cable is very sensitive in most cases your home button will still function but the touch ID will stop working if this cable has been damaged at all.

Status:

open