As a user, (and I say this because people who try to sell you bogus software will answer , too, posing as helpful people) this has happened a couple of times and I've done it a couple of times. Many say it cant be done or try and sell software, calling Samsung didn't even help, they make a tkt and you have to call another dept on and on. AT&T will tell you, as well as others, the phone must be reset Not true. I needed to be sure to save data. 2 ways Device manager will do it, but after you enter a password through their locate my device screen, you cant do it again, it will show a message indicating the new password isn't needed because of the password it knows from your first attempt. If you go through Samsung's website and do find my mobile, it allows you to lock a lost phone with a 4 digit pin, not password. I've used that method twice AFTER using the previous method I mentioned on Device Manager once. you have to register your phone first. obviously. but it does work, And if you didn't register your device when bought, you can now and it works. Took me a bit to find/figure it out because of all the misleading, sales ploys, etc on the net. Hope this helps!! It drove me crazy!!!
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As a user, (not someone posing as a helpful fellow user to sell you something) this has happened a couple of times and I've done it a couple of times. Many say it cant be done or try and sell software, calling Samsung didn't even help, they make a tkt and you have to call another dept on and on. AT&T will tell you, as well as others, the phone must be reset Not true. I needed to be sure to save data. 2 ways Device manager will do it, but after you enter a password through their locate my device screen, you cant do it again, it will show a message indicating the new password isn't needed because of the password it knows from your first attempt. If you go through Samsung's website and do find my mobile, it allows you to lock a lost phone with a 4 digit pin, not password. I've used that method twice AFTER using the previous method I mentioned on Device Manager once. you have to register your phone first. obviously. but it does work, And if you didn't register your device when bought, you can now and it works. Took me a bit to find/figure it out because of all the misleading, sales ploys, etc on the net. Hope this helps!! It drove me crazy!!!
As a user, this has happened a couple of times and I've done it a couple of times. Many say it cant be done or try and sell software, calling Samsung didn't even help, they make a tkt and you have to call another dept on and on. AT&T will tell you, as well as others, the phone must be reset Not true. I needed to be sure to save data. 2 ways Device manager will do it, but after you enter a password through their locate my device screen, you cant do it again, it will show a message indicating the new password isn't needed because of the password it knows from your first attempt. If you go through Samsung's website and do find my mobile, it allows you to lock a lost phone with a 4 digit pin, not password. I've used that method twice AFTER using the previous method I mentioned on Device Manager once. you have to register your phone first. obviously. but it does work, And if you didn't register your device when bought, you can now and it works. Took me a bit to find/figure it out because of all the misleading, sales ploys, etc on the net. Hope this helps!! It drove me crazy!!!
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As a user, (and I say this because people who try to sell you bogus software will answer , too, posing as helpful people) this has happened a couple of times and I've done it a couple of times. Many say it cant be done or try and sell software, calling Samsung didn't even help, they make a tkt and you have to call another dept on and on. AT&T will tell you, as well as others, the phone must be reset Not true. I needed to be sure to save data. 2 ways Device manager will do it, but after you enter a password through their locate my device screen, you cant do it again, it will show a message indicating the new password isn't needed because of the password it knows from your first attempt. If you go through Samsung's website and do find my mobile, it allows you to lock a lost phone with a 4 digit pin, not password. I've used that method twice AFTER using the previous method I mentioned on Device Manager once. you have to register your phone first. obviously. but it does work, And if you didn't register your device when bought, you can now and it works. Took me a bit to find/figure it out because of all the misleading, sales ploys, etc on the net. Hope this helps!! It drove me crazy!!!
As a user, this has happened a couple of times and I've done it a couple of times. Many say it cant be done or try and sell software, calling Samsung didn't even help, they make a tkt and you have to call another dept on and on. AT&T will tell you, as well as others, the phone must be reset Not true. I needed to be sure to save data. 2 ways Device manager will do it, but after you enter a password through their locate my device screen, you cant do it again, it will show a message indicating the new password isn't needed because of the password it knows from your first attempt. If you go through Samsung's website and do find my mobile, it allows you to lock a lost phone with a 4 digit pin, not password. I've used that method twice AFTER using the previous method I mentioned on Device Manager once. you have to register your phone first. obviously. but it does work, And if you didn't register your device when bought, you can now and it works. Took me a bit to find/figure it out because of all the misleading, sales ploys, etc on the net. Hope this helps!! It drove me crazy!!!
5 minutes ago by Kelly Johnson Edit Delete