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オリジナル投稿者: Dr Rao ,

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My first Kindle with keyboard till date seems to work well and I bought my second Kindle Paperwhite  thinking it would have advantages over the old version. My troubles started ever since. I live in India and had to pay very heavily to buy one ( eg  if it sells for $ 300 in here it would cost $ 550) i have been experiencing frozen screen and the online help was of no use . After a number of restarts they gave up and told me i had a faulty device.  What hurts more is that i do not get service  support nor replacement nor any offers to buy another device simply because it had been bought in INDIA .  ( Amazon has been promoting very intensely for the last 2 months and  the customers are not aware of the consequences if the device fails .... )

I was given professional advice by the support staff ... that i install the  Kindle App on my tablet or smart phone or on a PC and continue to read the books ..... THANKS AMAZON.

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