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オリジナル投稿者: yasmien019 ,

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Our phones aren't exactly similar so. What works for the other might not work for you. I have a Samsung Galaxy Tab 2 10.1. Note that what I have is a TABLET, not a phone. According to the Samsung's site Help category,

in order to go to the selection of Resetting (i.e., Wipe cache partition, factory reset, reboot system) I must hold the POWER BUTTON & VOL. UP together.

However, holding them 'caused my device to head onto "Custom Os installation".

I figured out, what if I try holding the vol. down instead of vol. up?

Now, that was when it went to the selection of Resetting.

So, in simpler words: Try changing it up.

What worked for me:

Hold POWER BUTTON + VOL. UP = CUSTOM OS INSTALLATION

Hold POWER BUTTON + VOL. DOWN = ANDROID FACTORY RESET SELECTION

Remind you, this is what worked for my Samsung Tab 2 10.1.

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