1. Click "Start", input "Device Manager" (without quotation marks) in the Search box, and then press "Enter".
2. Double-click "Sound, video and game controllers" to expand it.
3. Right-click the installed Sound Card and then click Uninstall.
4. Restart the computer.
5. Run Windows Update to install the sound card driver.
What is the result?
If the issue still exists, let's move on to disable sound effects and enhancement:
1. Click the Start Button, type "MMSYS.CPL" in the Start Search box and press Enter.
2. On Playback tab, click the Speaker which is used and click Properties button.
3. Switch to Advanced tab, uncheck the "Allow applications to take exclusive control of this device" option.
4. If the Enhancements tab is available, click it. Check 'Disable all sound effects".
5. In Setting section, Select None.
6. Click Apply and click OK.
Besides, please check if there is audio related software installed. You can temporary remove it to see if the issue occurs.
If the issue persists, please help to collect the System Information for further research:
1. Press Start, type in msinfo32 in the Start Search bar and then press Enter.
2. Choose Save from the File menu and save it as an NFO file.
3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".