So, when I put my MacBook in the charger and click the on button it went on for 5 sec and then turned off. I pushed the button again and now I could login I looked at the battery it was still 80% so I thought that's odd.

Then when I logged in it shuts off again. I've tried for several times to turn it back on sometimes it didn't even turn on and sometimes it turns on and then it shuts off again after seconds.

I went to a computer store but they didn't know what was going on the guy said that he couldn't find anything weird in my MacBook (software) yes of course when the guy looked at it it worked. Until it suddenly shuts down and I was like: 'Yes that's the problem!' But he had no clue. All he said was: 'send it back to apple'

So another thing: I'm traveling and need my MacBook for my work (I'm a colorist and work in the film industry) I need it everyday.

Maybe something important: last June I Accidentally closed my MacBook with the charger between so my display broke. I replaced it, cost me lots of money, and then after 2 months it was loose (I haven't fixed it yet, been more than one month now)

I can move my display up and down for at least 1cm. I can also detach the black bar underneath the display from the display, think this used to be glued together.

I don't know if this might be the problem from the MacBook shutting down randomly.

Ps. Sometimes my MacBook doesn't shut off completely and the fans start making extreme noises. It's like my MacBook is frozen.

Mid 2015 with Retina display

• 2,5 years old
• Used daily
• MacOS Sierra

I've turned it on again and clicked the D that brought me to some sort of check. It said: nothing is wrong.

Now it just restarts randomly. It's better but still not 100%

⟐ Commented 12月 11, 2025 at 14:49 GMT-7

Looking at the pictures below it looks possible....

Macbook Pro 2011 logic board:

http://guide-images.ifixit.net/igi/QWKKP...

Macbook Pro 2012 logic board:

http://guide-images.ifixit.net/igi/11bHZ...

Has anyone attempted it?

⟐ Commented 10月 06, 2023 at 6:48 GMT-7

⟐ Commented 7月 24, 2022 at 19:09 GMT-7

Oddly enough, for the first few hours it would go away if I restarted the computer, but would reappear if I adjusted the tilt of the screen. Now restarting, jostling, shaking, etc has no effect.

Photo of defect

Any ideas? I suppose I'll do a little exploratory surgery today and see if I can re-seat any ribbons/cables that go to the screen....I'm hoping I don't have to replace the whole thing. Any tips would be incredibly appreciated....I'm in the middle of exams, and this is not making studying very easy!

Cheers!

-Patrick

⟐ Commented 11月 13, 2022 at 1:16 GMT-7

For what it's worth, I was just able to fix mine with the help of this list.

For me, the key was trying to start the computer with no RAM installed. After that succeeded, I went ahead and put a single RAM chip back in, and it started up.

What started the problem was the main battery getting too depleted, which seems to have an impact on other parts of the system.

Thanks, everyone!

⟐ Answer deleted 3月 05, 2022 at 15:10 GMT-7

I went ahead and installed 16GB RAM ram in my Macbook. It works fine, except for when I try to run Windows 7 Pro in bootcamp. It comes to the login screen then it stops. sometimes it just comes to a white screen. I think win pro7 can handle 192 GB REM, so what's the problem? Can it be the memory model ? I bought Crucial DDR3 16GB 1333MHz SODIMM for Mac.

Thanks!

⟐ Commented 10月 13, 2021 at 13:33 GMT-7

I'm planning on buying a 13" Macbook Pro early 2015 model with 256 GB storage.

I want to check, is it possible to upgrade the storage later. I might want to upgrade to 1 TB to run VMs.

Regard

-Dino

⟐ Commented 7月 09, 2020 at 14:14 GMT-7

Yesterday, I noticed that when I tilt the screen back beyond the 90 degree angle the screen goes black. Then if I move it back to 90 degrees it gets illuminated. But the angles vary a lot. Sometimes it gets illuminated only If I move it back to 60 degrees and sometimes a little more than 90 degrees.

One important thing to mention: when I open the lid until 60 degree there's no stage light issue, the display is clean, with no shadows. The issue starts at 60 degree with the shadows appearing and screen brightness being lowered until it goes black.

It works perfectly with an external monitor. So it must be something with a damaged display cable, right? Can it get worse than it already is, like damaging the logic board or something?

I can't afford an expensive repair (new display) so if I'm safe keeping the lid closed, I'm planning to use it as a desktop.

⟐ Commented 6月 19, 2021 at 12:00 GMT-7

What can I do short of replacing the logic board.

⟐ Commented 9月 30, 2021 at 14:30 GMT-7

More over, when I press Shift, Control, Option and power button while charging, Magsafe turns green for 2 seconds and turn amber again. Which usually means the reset works. So the power button seems to work as well.

Any idea how to fix it? Won't turn on, no startup chime, and no light at all.

⟐ Answer edited 8月 08, 2024 at 8:29 GMT-7

I purchased my Macbook pro 1.5 years ago in Aug 2010 (did not purchase Apple care for extended warranty) . Started getting kernel panics recently and after every panic attack the machine would beep 3 times repeatedly. However, after not bothering with it for many hours (busy with work) I would be able to turn the machine on and use it for 5-15mins and would experience another kernel panic. I recently took it to Genius Bar in UK and was advised it was a 3rd party conflict (Sophos anti-virus) issue. I was advised to delete Sophos and everything would be fine. But it wasn't the case and I had to travel to go again. This time I was advised that the technicians would run a detailed diagnostic test and they suspected that it was a Logic Board or RAM issue. Today I was advised by a store personnel that it was a "Logic Board " fault and had to be replaced (costs approx 400GBP). I wanted the technical details of the fault emailed to me so I could get a second opinion. Instead, I get an email advising me that I have to physically go to the store to get the technical details of the fault.This is so disappointing. It has lasted just 1.5 years and as a student I just don't have the funds to get this fixed (could probably get a decent PC for that money).

On Monday the Apple store informed me it was my Logic Board. I wanted to find out the exact details of what's wrong with the Logic Board and waited to hear from them for two days. Initially they said that I could not get this by email. Yesterday when I rang them again, I was advised that they were running more tests to make sure it was the Logic Board.

Today I get a call advising me that their diagnostic test LO AND BEHOLD highlighted that their "GRAPHICS CARD" ( Nvidea ) had failed. When I pointed out the whole "NVIDEA-MACBOOK PRO SAGA" genius bar member ( she was nice and empathetic) said to me that the problem with my GRAPHICS CARD was not the same problem. So, I asked her to specify what the problem was with " my graphics card". Apparently, they do not have the techinical knowhow (even it went to their factory or some sort of centre) to find out what was wrong with the GPU and all they do is plug in a gadget to test it. This seems like a party line that they have to tow. All in all, I will have to fork out 400pounds to get this fixed.

However, I am not going to accept this and am going back to witness the diagnostic test. I would like to arm myself with as much info as possible about this whole NVIDEA saga. Spoke to Apple Centre and they were very helpful. However, the ultimate decision to put in a new Logic Board FoC depends on the store manager.

People with new Macbook pro's (Nvidia GT330M) and not just the old GeForce 8600M GT seem to experience this as well. Help and suggestions are much appreciated.

Thanks

⟐ Commented 5月 13, 2020 at 15:01 GMT-7

Was trying to instal el capitan on my macbook , the installation starts and after a few minutes stops and a messaging saying the os x could'nt be install on the computer, please contact the software editor to get help.

I called apple and they said they can't give me any tech support, i guess cause my computer is too "old"..

I tried a few times, can't go back with my old os and i'm stuck on the installation program.

I made sure before trying that my computer had all it needs to install it.

Is there a way to complete the installation or go back to my old os without loosing all my data? I did a back up but a month ago..

Thank you for your help!!

⟐ Commented 11月 13, 2025 at 7:48 GMT-7

⟐ Commented 2月 19, 2020 at 15:13 GMT-7

Anyone has something like that? How they solved your problem?

⟐ Commented 2月 05, 2023 at 20:51 GMT-7

I had done the same with my current Mac Book Pro 13" Late 2011 with the help of iFixit guides and its working perfectly ever since, but will it be possible for the current newer generation MacBook Pro?

Regards,

AS

⟐ Commented 8月 03, 2022 at 4:57 GMT-7

⟐ Commented 5月 04, 2023 at 14:53 GMT-7

Cheers

⟐ Answer edited 6月 11, 2023 at 10:17 GMT-7

I am looking for a quick, viable solution to the Apple "StainGate" issue, one that does not take hours. We are looking for an in-house solution that can remove the coating "assembly line" style while the screen is left in place.

I have read through various iFixit forums, but am looking for a faster, easy to repeat process.

Issue: When using certain cleaners, the anti-glare coating becomes permanently "blotched". Apple is aware of this issue (see first link below) and has extended the warranty on the laptops with this issue, however this is not a solution for us (many of the units fall out of this extended warranty).

The other solutions we have seen are people removing the blotched antiglare coating with metal polish, however, when we tried this solution it took repeated applications and was an extremely slow process (see our tech note below). We even tried it with a hand held buffer as well as various solvents.

This was from our tech:

The process take a lot of time. Quite tiring

I tried it on my Macbook (2014 Retina 13") Though it does work (I used rubbing alcohol and Peek like the video) some parts came of really slow.. took dozens and dozens of applications, after an hour or so maybe 15% was done. Next day I continued, but this time I pre-wiped the screen with Bison Magic Wipes (for paint removal) after another hour doing Wipes->Peek rubbing->Ethanol cleaning the whole screen was smooth as a baby butt :-) The magic wipes really loosened the coating. Also while doing it the screen looks terrible.. just be patient and after a few hours it will look great!

And that’s just for one unit…

See: Apple Extends Free Repairs of Anti-Reflective Coating on Select MacBook and MacBook Pro Models

One person said what worked best for them was Peek Metal Polish (actually also polishes acrylic, etc) followed by rubbing alcohol for removing the anti-glare coasting. Also PolyWatch for the fine screen scratches. But again, these processes were too time intensive.

And:

• YouTube: MacBook Retina Screen Anti-Glare Coating Removal Cleaning Scratch Stain Problem Fix
• YouTube: Macbook Pro Screen Staingate Problem - Removing the Oleophobic Coating

Any input would be welcomed.

Thanks!

⟐ Commented 5月 06, 2026 at 8:45 GMT-7

This morning, I launched my MacBook and the trackpad and keyboard were not responsive. After about 30 seconds, a little window popped up saying "Bluetooth keyboard setup. There isn't a keyboard connected." I have left this window for as long as 15 minutes but nothing changes.

I have tried restarting my MacBook but this keeps happening. It has happened at least ten times.

I have also tried doing this in safe mode but this does not seem to make a difference.

I don't know if it matters, but for the past six weeks or so, I have been charging my iPhone 6s Plus via one of the USB ports. The cord is a little frayed and the connection isn't always perfect. When my iPhone would connect, it used to switch to the "photos" app, but it's hasn't done this for about a week, although the phone is still charging.

I have no idea what to do; my MacBook has now been rendered completely useless by this glitch. The keyboard and trackpad are completely unrecognised by the computer itself.

Any and all help are much appreciated.

⟐ Commented 9月 22, 2022 at 8:31 GMT-7

Error: 8000000000000003, Cannot load 'EFI/Drivers/TestSupport.efi'

Status: 0x00000003

Which sits there for about five minutes, then it restarts into MacOS.

Same result when I try to run AHT from a USB stick, except this time it shows the above message twice – flashing by so quickly I had to get a video of it to see what it said – then immediately restarts into MacOS.

The OS version of Apple Service Diagnostic works okay (it has an OS on it, and shows in the Startup Disk preference Pane), but the EFI version gives the same result as above.

I've reset the SMC and NVRAM, and reinstalled the OS (Sierra) numerous times, to no avail.

I ran both AHT (Internet & USB) and ASD/EFI successfully a couple times only a few months ago; something's changed, but I can't figure out what.

However, MemTest86 (which also starts up from an EFI driver from a USB stick) still works fine with the MacBook Pro. So it seems this MBP is now somehow allergic to Apple's own EFI driver?

The same hardware (USB stick for AHT, external HD or USB stick for ASD) works fine with four other Mac portables, and two of them can access Apple Diagnostic (the 2014 & later version of AHT) from the Internet as they're supposed to (the others are too old to do so). So the problem is definitely something in this MacBook Pro.

The MBP was showing other problems as well; I sent it to a repair service, who said the GPU needed fixing (apparently common in this model), which they did, and said the logic board now tested all good. But it still "Cannot load 'EFI/Drivers/TestSupport.efi'".

I spoke with somebody at Apple Support, who was mystified, suggested maybe it had something to do with the SSD? The SSD seems to work fine otherwise, starts up okay etc., and DriveDx (which gives detailed readout of SMART parameters) says it is good.

Anybody have any idea what the problem might be? I plan to sell this MBP, but can't do so in good conscience as it is, even if it seems to be working okay otherwise.

Thanks for your response, Dan.

Yes! This is an issue with in Apples newer MacOS EFI/SMC updates.

When I posted the above, I thought it was a problem with my MacBook Pro; I've since learned that it's a common problem afflicting hundreds (at least) of Mac users. It is beyond ironic that the software Apple offers to its users to diagnose problems with their Apple hardware… doesn't work. So we're all waiting for Apple to get off their collective posterior and fix it.

There's a ton of people encountering this Unable to launch Apple Diagnostics Apple altered the EFI so all versions of MacOS are effected from Sierra on up is where I've seen it.

Yes, I also posted my query at Apple Discussions: MacBook Pro 2013 - cannot load Apple Hardware Test, and was referred to the Unable to launch Apple Diagnostics thread (which now has 163 "I have this problem too" clicks, while mine has 5). See my posts here and here for more detail and follow-ups.

I spent an hour and a half on the phone with an Apple Senior Advisor on Tuesday (May 28) about this issue, trying everything he could think of (he apparently hadn't heard about this before), ending with sending a bunch of information, which he said would be forwarded to some "engineers", who would get back to me in a few days. I provided links to the two Apple Community threads and emphasized that there are over 150 people now waiting for an answer. I'll post whatever I hear in the Unable to launch Apple Diagnostics thread, for anybody who's interested in following the issue.

The Apple Hardware Test (AHT) repair doens't fix this in Mojave.

Not sure what you mean about the "AHT repair"; the link is to a very helpful post at GitHub that tells how to get and use AHT for various old Macs dated prior to June 2013, when AHT was morphed into Apple Diagnostics, which is now available only over the Internet (or from the Recovery partition in High Sierra or Mojave, as I discovered in my research). See my second post in Unable to launch Apple Diagnostics for more detail about AHT/AD. Anyway, AHT doesn't "repair" anything; it's a simple diagnostic utility – and it won't load/run in any of the Macs that Cannot load 'EFI/Drivers/TestSupport.efi'.

Apple holds the cards for their diagnostic software. You could try calling them most likely they'll send you to a authorized service center if there's one near you.

Oh, yeah, about that… All this started for me in early 2018, when the intermittent crashes etc. I'd been experiencing with this Early 2013 15" MacBook Pro finally became intolerable. I didn't want to be without a computer while I was figuring it out, so I bought a 2015 MBP (still new with warranty, found on eBay). I then took the 2013 MBP to the local AASP, asked them to diagnose it, for which they charged me $60. Presumably they ran Apple's in-house diagnostic utility/ies.(The guy said something about the "EFI version"; I didn't know what that meant at the time.) They told me the 2013 MBP was fine. (The new 2015 MBP turned out to have problems also, and I ended up struggling with both – along with my long-term chronic illness – all year, until finally early this year I got together enough energy to try to deal with them.)

But my MacBook Pro wasn't fine. So I bit the bullet and did some research, learned that both Apple Hardware Test and Apple's pre-2015 in-house diagnostic software Apple Service Diagnostic could be found on the 'Net. So I got them, figured out how to use them, and they both found both several memory problems and a few others that are more of a mystery to me (I'll be posting those elsewhere here to ask if anybody can figure them out).

I was able to run both AHT and ASD on the 2013 MBP several times, until suddenly in the last month it told me it Cannot load 'EFI/Drivers/TestSupport.efi'. (It still runs the OS version of ASD, but won't run the EFI version.) It seems likely the fact that I'd installed both High Sierra and Mojave on it a month or two before, which may have changed the Boot ROM version (I don't know what it was before) might have caused this problem. Although, as noted in my post at Apple Discussions, I recently experimented by installing Mojave on a 2014 MBP, which didn't change the Boot ROM version, and didn't cause the Cannot load 'EFI/Drivers/TestSupport.efi' error. So we still don't know exactly what's going on.

Anyway, the nearest Apple Store is too far away for me as well, and my experience with the local AASP does not give me much confidence.

The ball is in Apple's court.

⟐ Commented 12月 26, 2021 at 3:17 GMT-7