iFixit - Answers With Device "Alcatel One Touch Android Phone"

Alcatel One Touch Idol 2: Software broken and doesnt turn on

Fri, 17 Apr 2020 10:42:40 -0700

the phone is pretty new with only 2 weeks but the phone turned off by itself and doesnt turn on again and all the commands i use he just doesnt respond

⟐ Answered 4月 17, 2020 at 10:42 GMT-7

Alcatel One Touch Android Phone: Why does my phone keep restarting?

Wed, 24 Sep 2025 16:59:16 -0700

My phone keeps restarting, it was on 90% when this started and it just turns onto the alcatel one touch screen then restarts. I have no idea what to do , I think it might have overheated but that was 4 hours ago. Please help me.

⟐ Commented 9月 24, 2025 at 16:59 GMT-7

Alcatel One Touch Android Phone: No sound for incoming calls or texts

Sun, 11 May 2025 16:16:57 -0700

I have an Alcatel One Touch. It's been working fine until yesterday afternoon. In the morning, I was still getting sound notifications for texts and phone calls. In the afternoon, I realized I had missed calls and texts because no sound came with the ringing of the phone or the incoming text. Actually, the phone goes straight to voice mail, after first saying the voice mail box had not been set up (which it had, but I did it again). So I have checked that the volume is up, and that the ring/sound tones are set as they once were. I re-set up the voice mail box and it is working but the phone goes directly to it without ringing. I have restarted/rebooted it, and I have shut it off, waited, and turned it back on. I'm not sure what else to check. I have had others more savvy than I am look at it and they see that all is set up correctly but it isn't making sounds with incoming calls or texts.

⟐ Commented 5月 11, 2025 at 16:16 GMT-7

Alcatel One Touch Sonic: How do I fix an unresponsive white screen?

Thu, 05 Nov 2020 12:31:52 -0700

I have an unresponsive screen which is the color of white , how do I fix the screen and what are the steps?

⟐ Answered 11月 05, 2020 at 12:31 GMT-7

Alcatel One Touch Android Phone: I can't download or update apps

Mon, 13 Jan 2025 22:09:15 -0700

I have a alcatel onetouch and i can't download or update apps in my google play store error 492 keeps popping up i really need help

⟐ Commented 1月 13, 2025 at 22:09 GMT-7

Alcatel One Touch Android Phone: My phone is turned on but the screen is frozen

Wed, 18 Oct 2023 19:58:01 -0700

how do i unfreeze my mobile phone

⟐ Commented 10月 18, 2023 at 19:58 GMT-7

Alcatel One Touch Android Phone: Why is ALCATEL A564C not storing information on the SD card

Sun, 18 Feb 2018 19:50:41 -0700

This phone has the option to store information on the SD card or on the phone and I set the default disk to save on the SD card but instead is saving to the phone and I don't have the option to transfer any apps from one to the other.

⟐ Answered 2月 18, 2018 at 19:50 GMT-7

Alcatel One Touch Idol 3: MMS message's not sending or downloading

Sat, 28 Aug 2021 18:46:26 -0700

My phone, Alcatel One Touch Idol 3, will not receive or send MMS messages. It will just continue to say downloading until it times out. Is this a simple setting that needs corrected?

Thanks in advance for your time and help!

⟐ Answered 8月 28, 2021 at 18:46 GMT-7

Alcatel One Touch Android Phone: How to replace a Alcatel One Touch Idol 3 screen digitizer?

Tue, 30 May 2017 16:06:36 -0700

I recently purchased an Alcatel Onetouch Idol 3 (5.5). Through and unfortunate incident the phone screen broke. The phone screen was unresponsive which lead me to believe that the Digitzer was shot. I'm fairly New to DIY phone projects so I was wondering How would I go about repairing this specific model. Would I need a new front panel Or is it just the Digitizer? Alcatel support is Useless.

Thank you for any help.

⟐ Commented 5月 30, 2017 at 16:06 GMT-7

Alcatel One Touch Fierce: Home and other keys not working

Mon, 14 Jun 2021 12:33:27 -0700

My keys are not working and some functions like my settings menu is also not working

⟐ Commented 6月 14, 2021 at 12:33 GMT-7

Alcatel One Touch Android Phone: home screen keeps flashing "ALCATEL ONETOUCH powered by Android.

Tue, 02 Apr 2024 07:52:49 -0700

Phone will not let me turn it off, on, or reset it. Just keeps flashing on main screen

⟐ Commented 4月 02, 2024 at 7:52 GMT-7

Alcatel One Touch Android Phone: Why can't I factory reset my Alcatel One Touch Idol X 6040A?

Fri, 27 Jan 2023 15:19:42 -0700

I decided to put a pattern password on my phone and forgot the pattern. As I was going to factory reset it by Power + Volume up all it does is turn my phone on and off.

⟐ Commented 1月 27, 2023 at 15:19 GMT-7

Alcatel One Touch Android Phone: How to turn off safe mode

Wed, 19 Jun 2019 07:42:54 -0700

safe mode is on how do I get it off?

⟐ Commented 6月 19, 2019 at 7:42 GMT-7

Alcatel One Touch Android Phone: Alcatel One Touch IDOL 3: How do I replace the digitizer?

Sat, 11 Feb 2017 23:59:49 -0700

Just dropped my fairly new Alcatel Onetouch Idol 3 on the ground face first and cracked the top left corner of the screen. This in turn broke the digitizer. Wondering if anyone has any information on where to get a new digitizer and how to replace it. So far i've found absolutley nothing showing how to replace it.

⟐ Answered 2月 11, 2017 at 23:59 GMT-7

Alcatel One Touch Fierce: Power Button Broken Can't Turn On

Thu, 19 May 2016 14:31:33 -0700

My Alcatel One Touch power button broke completely; and my phone died which made the situation worst. I tried so many different ways to turn it back on. I put it in charge it was fully charged, but didn't open. I tried to hard reset it but the power button is needed to select; so now every time i put it in charge if it has enough charge it will bring me back to the rest options. I just need a way to turn it on, then I will just download an app to use my volume button as my power button. Does anybody know a way for me to turn this on without the power button.

⟐ Commented 5月 19, 2016 at 14:31 GMT-7

Alcatel One Touch Idol 3: Why won't my phone connect to the Wifi?

Sat, 03 Jan 2026 08:15:56 -0700

Recently I have been having trouble with the wifi connectivity of my alcatel one touch idol 3. I have Wifi at my home, but my phone only has one wifi bar and is very slow on it. However, my fiance has the same phone and it works perfectly fine with all wifi bars. My computer and other devices connect and work just fine with the wifi. At my work, my phone says that the wifi there is "Saved" but won't connect to it. I have reset routers, rebooted my phone, taken out my SIM card and put it back in, and have done everything I can. I'm about ready to give up. I just got this phone in October.

⟐ Commented 1月 03, 2026 at 8:15 GMT-7

Alcatel One Touch Fierce XL: My Alcatel One won't charge.

Sun, 04 Dec 2022 14:46:43 -0700

My Alcatel won’t charge. Kindly help!

⟐ Answered 12月 04, 2022 at 14:46 GMT-7

Alcatel One Touch Android Phone: Replacement LCD+digitizer for Alcatel One Touch Idol X+

Wed, 29 Mar 2017 17:09:40 -0700

Hi,

My phone Alcatel one touch Idol X +(plus) screen is cracked and touch is not working where can i get a replacement, please share the relevant link.

Or can i use the One touch idolx screen and digitizer for replacement will that work

⟐ Answer accepted 3月 29, 2017 at 17:09 GMT-7

Alcatel OneTouch Pop Icon: What version of phone do I have?

Tue, 09 Jun 2020 15:40:53 -0700

What kind of Alcatel one touch do I have?

⟐ Commented 6月 09, 2020 at 15:40 GMT-7

Alcatel One Touch Fierce: Why is my phone freezing, crashing,and refusing to turn on?

Mon, 05 Mar 2018 17:51:05 -0700

I noticed about a week ago I was using my phone and all of the sudden it froze and then it just turned black and turned off and then when I try to turn it back on it's doesn't turn on and I will hold the power button down for a very long time and then I'll leave it alone for a couple hours and then I'll come back and all the sudden it turns on. I know this can't be caused by it not being charged because it was completely charged when this started happening and I've been keeping it nicely charged and I know it can't be caused by an app I have because I did a system recovery on it. I would just like to figure out how to get my phone to stop freezing and crashing and refusing to turn on. Please help me if you can. I took it into the store and asked them about it and they said that they couldn't do anything to help me. They said that they recommend me getting a replacement but they said that I probably wouldn't get a replacement given to me because the sides of my phone are a bit scuffed up and that I would probably get blamed for breaking it myself by dropping it but between the time that I had lost use my phone and the time that it started acting up I did not drop it at all or get it wet. the people in the story basically said that there was nothing they could do and that I would have to buy a new phone but my phone is not completely broken its just freezing and crashing and I feel that someone should help me fix it instead of me spending money to buy a new phone because I can't afford a new one.

⟐ Answer edited 3月 05, 2018 at 17:51 GMT-7